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Hi,Thank you for using Just Answer my name is ***** ***** I will help with your question. Please could you confirm if you are able to access the internet normally?Have you changed anything on your computer recently?
Hi Carl, Yes I can access the internet without problem.NO, I have not (knowingly) changed anything . The problem I have is with the Windows Live Mail, when I click on Icon to call it up it goes through the motions........Connecting/Authorising/Receiving Mail/Failure
Who is your email supplier do you have a sky email address or hotmail?
At this point I am informed that they failed to connect because the code SKY8070 is not recognised, this is because the correct code is SKY8E070
Could I connect to your computer to have a look? If you are happy for me to remote in please could you download teamviewer from http://www.teamviewer.com/en/index.aspxIf I connect I will be able to see everything on your computer desktop
OK Carlday All done
when you have installed the program I will your id and password
I have down loaded the programme as you asked
if you install the program it will give you an id number I will need that to connect to your pc
teamviewer from http://www.teamviewer.com/en/index.aspx 473 455 222 My ID 6305 Password If I enter your ID I will connect to your computer (it says)
I will remote over now if thats ok
Do what you have to
I have closed the session now you can uninstall teamviewer
Carl, I can't rate you it says you have not
I'll rate you tomorrow