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carlday1
carlday1, Engineer
Category: Electronics
Satisfied Customers: 329
Experience:  Self Employed Electronic Engineer
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Whe I call up "Windows Live Mail" I get a FAILURE notice, the

Resolved Question:

Whe I call up "Windows Live Mail" I get a FAILURE notice, the reason (I think) is they have the wrong code. On the failure notice I am advised that they could not connect to SKY8070
whereby it should be SKY8E070
Submitted: 3 years ago.
Category: Electronics
Expert:  carlday1 replied 3 years ago.

carlday1 :

Hi,

Thank you for using Just Answer my name is ***** ***** I will help with your question.

Please could you confirm if you are able to access the internet normally?

Have you changed anything on your computer recently?

Customer:

Hi Carl, Yes I can access the internet without problem.NO, I have not (knowingly) changed anything . The problem I have is with the Windows Live Mail, when I click on Icon to call it up it goes through the motions........Connecting/Authorising/Receiving Mail/Failure

carlday1 :

Who is your email supplier do you have a sky email address or hotmail?

Customer:

At this point I am informed that they failed to connect because the code SKY8070 is not recognised, this is because the correct code is SKY8E070

carlday1 :

Could I connect to your computer to have a look? If you are happy for me to remote in please could you download teamviewer from http://www.teamviewer.com/en/index.aspx

If I connect I will be able to see everything on your computer desktop

Customer:

OK Carlday All done

carlday1 :

when you have installed the program I will your id and password

Customer:

I have down loaded the programme as you asked

carlday1 :

if you install the program it will give you an id number I will need that to connect to your pc

Customer:

teamviewer from http://www.teamviewer.com/en/index.aspx 473 455 222 My ID 6305 Password If I enter your ID I will connect to your computer (it says)

carlday1 :

I will remote over now if thats ok

Customer:

Do what you have to

carlday1 :

I have closed the session now you can uninstall teamviewer

Customer:

Bye

Customer:

Carl, I can't rate you it says you have not

Customer:

finished answering

Customer:

I'll rate you tomorrow

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