Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.Sorry to hear you’re having trouble.It looks like your initial question was partly cut off, if you have additional information, just let me know.From what you've described though, this is just typical poor quality sound, that is to be expected from this type of tv. Really, all modern flat screen tvs have poor sound at best, ***** ***** their thin cases which just don't' have enough room for decent sized speakers to function properly.There is really no adjustment or setting you can change to fix that. Other than living with the sound as is, the best solution is to connect an external audio system. This could be anything from a basic soundbar on up to a full scale surround sound system.
Here is a soundbar I'd recommend:
Samsung HW-H355 120W 2.1 Channel Sou... (click for link)