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*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9838
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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I have a Samsung Galaxy Ace mobile phone, with a two year contract

Resolved Question:

I have a Samsung Galaxy Ace mobile phone, with a two year contract with Tesco mobile.

My problem is, I am unable to receive my emails despite entering my correct email address and pass word. Can you help please.

Terry Farley
Submitted: 3 years ago.
Category: Electronics
Expert:  *ElectronicsTech replied 3 years ago.

My name is***** will assist you.
I am sorry to hear that you are having this issue.
Has the email worked previously and stopped working?
Or, is this a new phone for you?
Can you browse the web using your phone internet browser?

Customer: replied 3 years ago.



This is a new phone, but the email has never worked due to the reason outlined previously. Yes I can access the internet.

Expert:  *ElectronicsTech replied 3 years ago.
Who is your email provider?
What type of account - POP3, IMAP or Exchange?
What are the server settings?
Customer: replied 3 years ago.

Utility Warehouse.




There is an email icon on my phone allowing me to set up an email account

Expert:  *ElectronicsTech replied 3 years ago.
okay, what is your email address? type it like this randy at
sometimmes my server blocks the typing if it has the @ symbol
Customer: replied 3 years ago.

Expert:  *ElectronicsTech replied 3 years ago.
okay, thank you.
Here are the correct settings for your phone>Incoming mail settings

IMAP/POP3 server:
Username: Your email username
Password: Your email password
IMAP/POP3 Port: 143/110

Outgoing mail settings

Username: Your email username
Password: Your email password
SMTP Port: 25
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