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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 640
Experience:  Efficient Technician with more than 30 years of Experience.
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i updated my samsung galaxy s4 and lost quite a lot of apps

Customer Question

i updated my samsung galaxy s4 and lost quite a lot of apps especially playstore, it is also telling me that google cannot be authentic. i am a novice at this and have no idea what to do
please help me restore all my missing apps
Submitted: 3 years ago.
Category: Electronics
Expert:  nathan_mills replied 3 years ago.

nathan_mills :

Hi

nathan_mills :

Try resetting the device.

nathan_mills :

Go to Settings > Accounts > Back Up and Reset > Factory Data Reset > Reset Device > Delete All/Erase Everything

nathan_mills :

And see if your problem is solved or not.

nathan_mills :

If the problem is still there then revert back for further assistance.

nathan_mills :

Please rate the solution POSITIVELY. Thanks and have a nice day. Cheers Nathan