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Hi,Thank you for using Just Answer my name is ***** ***** I will help you with your question.Many Camera faults are caused by dust and grit getting into the lens workings and stopping it coming out or stopping sensors working out where the lens is.Sometimes tapping the camera into your hand when turning the camera on or off can help with freeing stuck lenses.If you have access to some air in a can or air compressor you could try gently blowing some air around the lens to see if that will help.There is some good information here on camera repair.http://camerarepair.blogspot.co.uk/2007/12/fixing-lens-error-on-digital-camera.html
thanks for that but i did manage to work that out but not many people have a tin of air in the house and i don't think thats worth33 pounds for some thing you could have looked up on the net
I always suggest that first as normally bumping the camera on you hand can sometimes free the lens, I can talk you through stripping the camera and cleaning it, but in many cameras now the lens is a sealed unit and you cannot always get into them to give them a clean so air is the best.The other way of freeing a lens when it is stuck out is to use a paintbrush to try and brush out any grit or dirt.Have you tried gentle pushing the lens when powering off the camera to see if that will free the lens.
no samsung don't recommend that option thnks for your help but i think I've just wasted my money
are we now finished
Stripping the camera is a fiddly and delicate process. If you cannot free the obstruction you will need to send it away the company above will be able to quote on the repair cost.I would charge the battery fully a low battery will not help freeing the lens I would continue trying to free the dirt by bumping the camera gently on your hand.
If you are not satisfied with my answers and would like a refund I can escalate this to customer service.I am sorry I cannot suggest more things to try.
yes i would like a refund because in the manual it says try the barrie first then send it way
I will send it to customer service for you