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Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 36472
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
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I have cancelled my account in error,how ca I retrieve it?

Resolved Question:

I have cancelled my account in error,how ca I retrieve it?
Submitted: 2 years ago.
Category: Electronics
Expert:  Viet - Technician replied 2 years ago.

Hello Richard! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. What kind of account is it, such as email account, etc.?

Have you tried to reset the account password?

Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

I need a new password *****


It is an email account

Expert:  Viet - Technician replied 2 years ago.
Thank you. Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?

Can we do a remote session, so we can chat, and I will be able to fix the issue directly for you?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

Windows 7,I don't have a remote session only my mobile phone

Expert:  Viet - Technician replied 2 years ago.

That's okay. On your computer, please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect program to run, then I will be able to help you directly:

http://166.78.231.170:8040/?Session=e8ac6a57-2372-4fc1-880d-b761a2fa40e3

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you.

Expert:  Viet - Technician replied 2 years ago.
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 36472
Experience: Electronics Tech. Troubleshoot consumer electronics devices.
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