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Hello Richard! Thank you for your question. I will be assisting you today.I'm sorry about the issue. What kind of account is it, such as email account, etc.?Have you tried to reset the account password?Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?Can we do a remote session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
I need a new password *****
It is an email account
Windows 7,I don't have a remote session only my mobile phone
That's okay. On your computer, please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect program to run, then I will be able to help you directly:http://126.96.36.199:8040/?Session=e8ac6a57-2372-4fc1-880d-b761a2fa40e3Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you.