Hello Anna! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Does the Samsung external hard drive work on another computer?Is there any strange / clicking noise on the hard drive?
Does another USB external hard drive or USB flash / thumb drive work on this computer?
Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?Can we do a remote session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,