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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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I have a Samsung Grand Neo duo,bought in Spain. I am in UK

Customer Question

I have a Samsung Grand Neo duo,bought in Spain. I am in UK and have topped up my orange SIM card and now my phone will not connect me to anyone. I have tried to top up my Hits Sim but unable to do so as I can't remember my pin,please help as it is the only way I can get in touch with my grandchildren.
Submitted: 3 years ago.
Category: Electronics
Expert:  Kriptokrit replied 3 years ago.

Welcome and thanks for your question Pat.

 

I'm Todd and I will be the expert working with you today to help resolve your problem.

 

First of all sorry for the late response. I just logged in and found your question on the questions list.

 

Is your phone factory unlocked?

 

Where did you buy your cell phone? (local shop in Spain, official Samsung shop, Hits etc.)

 

Regards,

Todd

Customer: replied 3 years ago.
Local shop in Spain
Expert:  Kriptokrit replied 3 years ago.
Hi Pat,

Thank you for your reply.

Did they inform you about phone network lock? Is your phone factory unlocked?

Seems that your phone have network lock, so I just want to be sure.

Regards,
Todd
Customer: replied 3 years ago.
Will check when I get back to Spain thankyou
Expert:  Kriptokrit replied 3 years ago.
You're welcome Pat.

No rush, take your time. I'll be waiting for your reply.

Kind Regards,
Todd