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Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 9465
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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panasonic tx-l50et60b stuck on start tour screen, remote doesnt

Customer Question

panasonic tx-l50et60b stuck on start tour screen, remote doesn't respond (batteries replaced). Connected to my virgin TiVo box via hdmi, there was a lightning strike in the area and the TiVo box no has no output from hdmi. Any help you can give would be great.
Submitted: 2 years ago.
Category: Electronics
Expert:  Shahid replied 2 years ago.
Hello, my name is Shahid, I'll be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.

- Can you operate TV through control buttons on it as if remote control doesn't work?
- Does TV turn On and Off if push power button on Panasonic remote control?

Thanks.


Customer: replied 2 years ago.
Can you operate TV through control buttons on it as if remote control doesn't work?

Can turn tv on via side buttons on the tv, but it goes straight into "start tour press ok to continue" pressing ok via side buttons or ok on remote control no response.

Does TV turn On and Off if push power button on Panasonic remote control?

No
Expert:  Shahid replied 2 years ago.
Thanks for the info,
We can check TV remote control infrared signals through digital/ cellphone camera, do you have such camera?

Customer: replied 2 years ago.
I have a iphone 5s
Expert:  Shahid replied 2 years ago.
Nice, please push few buttons on TV remote control while looking at remote front tip through camera, do you see flashing light on remote front tip?

Customer: replied 2 years ago.
No nothing at all
Expert:  Shahid replied 2 years ago.
OK, do you have any other working remote to make sure the test was done correctly?

Customer: replied 2 years ago.
Have tried another panasonic remote which works my surround sound system and still no flashing light. The surround sound remote does switch on the sound system. It does have a "TV/av and volume buttons" which have worked the tv before.
Expert:  Shahid replied 2 years ago.
Please check following link to view a picture that tells how to check infrared remote signals through camera.

http://www.theremotedoctor.com/trouble_files/remote_setup2.jpg

Customer: replied 2 years ago.
Have tried as per photo but still nothing. I have just added the panasonic app which I now have control of the tv via my iphone. Just had virgin engineer round and they are replacing my TiVo box due to the fact the hdmi output is faulty after lightning striking a house around a quarter of a mile from house 4 days ago. Would the hdmi inputs on the back of the tv be fried due to power transferring via the hdmi cable. Also my ps3 is connected via hdmi and the is not showing anything the screen.
Expert:  Shahid replied 2 years ago.
OK, was PS3 connected when lightning strike occurred?

If so then please try another video device (DVD or Bluray etc) on TV to confirm the HDMI inputs are working or not.
And if TV still doesn't show picture through HDMI input then the HDMI processor chip on TV main board would be defective due to lightning and entire main board of TV will be replaced to resolve the issue.

You may please get a new remote for this TV from following Amazon link..

http://www.amazon.co.uk/Panasonic-TX-L50ET60B-Genuine-Remote-Control/dp/B00ERY1FZE/ref=sr_1_5?s=electronics&ie=UTF8&qid=1404306812&sr=1-5&keywords=TX-L50ET60B+remote+control

I trust my input will help you out. Please feel free to respond if you have any additional questions.

A positive rating to answer would be greatly appreciated, please click on smiley face under the answer then click submit button so I can get credit on website for my work.
Regards,

Shahid.
Expert:  Shahid replied 2 years ago.
Hi there,

I wanted to briefly follow up with you and see how the info worked, and see if that accomplished what you were looking to do!

Please reply back here if there is additional questions.


Thank you.

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