Hello. My name is Michelle and I will be assisting you today.
let me know when you are ready.
Turn the power off
let the nexus be shut down
power off but the word google keeps coming back on screen
Push and hold down the power button for 8 seconds
if not remove the cover and take the battery out
you cannot remove the battery on a nexus 5 can you ?
let me know once you are done with the battery steps
did you try to push and hold down the power button for 10 seconds to shut it down
repeat you cannot remove the battery on the nexus 5
yes you can remove it will give you the steps later if you have tried to shut it down by pushing the power button down for 10 seconds
yes held power button down for 10+ seconds no luck google keeps popping up
please tell me is the nexus under warranty and if not then i can tell you how to remove the battery
ok how do you remove battery
and if its under warranty then the warranty will be bad.
out of warranty
how do i remove battery
check the video link
click on the link
sorry do not know what video link is or have any leads
did you check the video
repeat do not know video link or leads
are you chatting with me from a computer or other mobile device.
did you click on the click here link it will open a video how to remove the battery
yes but it needs a special tool
it needs a flat head screw driver or a had plastic piece which will avoid scratches to open the cover
no special tool is required
ok iwill try must end now
i can tell you the steps and show you video how to remove it and it has to be performed by you or you can take someones help.
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