How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Freddy M. Your Own Question
Freddy M.
Freddy M., Technician
Category: Electronics
Satisfied Customers: 18398
Experience:  Years of experience
15852642
Type Your Electronics Question Here...
Freddy M. is online now

Recently I was contacted by somebody purporting to be from

Resolved Question:

Recently I was contacted by somebody purporting to be from aolserver in the US. The telephone number is *****(###) ###-#### His name Sam Matthew.
It was a cold call and he said aol had observed that my system had been compromised and viruses inserted that would not be visible to my virus check.
I have had problems before with cold calls supposedly coming from Windows where the claim was that my computer had been targeted. I simply hang up on those. But coming from aol is something new.

Is this a genuine call? Or is it a telephone scam?

*****@******.***
Submitted: 3 years ago.
Category: Electronics
Expert:  Freddy M. replied 3 years ago.
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
If that was the phone number it showed it was legitimate as that is AOL's contact number see here: Click Here

To be safe though rather than talking to them you would want to resolve this yourself.
They most likely meant it looks like your account has been phished: Click Here

Immediately change your email password, security questions, and if you have a secondary email account associated with it change that as well.
The compromise is usually because a spammer got that information and is using your account with a bot program to send out spam, changing this info will stop it.

If you have any questions at all click on reply to expert and let me know.
If not please don’t forget to leave a positive rating for my help - it is greatly appreciated.
Please note you are rating me only not this site or your AOL service.
.
Freddy M. and 2 other Electronics Specialists are ready to help you

Related Electronics Questions