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carlday1, Engineer
Category: Electronics
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Experience:  Self Employed Electronic Engineer
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LOST MY TV CHANNELS TRIED AUTO RE-TUNE,BUT CANT GET THEM BACK,THEY

Resolved Question:

LOST MY TV CHANNELS TRIED AUTO RE-TUNE,BUT CANT GET THEM BACK,THEY COME BACK AS SKY PROGS ????
Submitted: 3 years ago.
Category: Electronics
Expert:  carlday1 replied 3 years ago.

carlday1 :

Hi,

Thank you for using Just Answer my name is ***** ***** I will help wit your question, Please could you tell me what tv you are using and if you have a separate sky box/freeview box.

Customer:

I HAVE NO SKY EQUIPMENT INSTALLED AT ALL

carlday1 :

What tv do you have?

Customer:

MY TV IS A TECHNIKA AND A STANDARD PROGRAMMER

carlday1 :

Do you have any channels? What is you postcode so that I can find out what you should receive

carlday1 :

I have to nip away from office for a bit but will be back online in an hour or so

Customer:

APPEAR TO HAVE ALL CHANNELS BUT NOT IN THE CORRECT ORDER.I AM RECEIVING CHANNELSI HAVE NOT SEEN BEFORE..FOR INSTANCE=CHANNEL 3 IS NORMALLY ITV AT12;55 today it was showing sky news

Customer:

when are you due back to answer above??

carlday1 :

Hi, Sorry was away a lot longer than planned I am about all evening now so hopefully we will be able to get the problem resolved

carlday1 :

Could you send me your post code? Do you just use the tv to receive freeview?

Customer:

-18:03PM STILL NOT BACK-WHAT IS MY NEXT MOVE PLEASE?POST CODE IS SO304EA

Customer:

FREEVIEW ONLY

carlday1 :

i am looking into signal strength now

carlday1 :

I have had a look and there is no planned maintenance or channels changes at the moment on the transmitter.

It said your most likely transmitter is hannington but if you are on rowridge there was works this morning on the site.

When you press menu on your tv remote do you have an option to do a first time installation.


Customer:

BEEN ON ROWRIDGE OVER 2 YEARS

Customer:

NO OPTIONS FORFIRST TIME INSTALLATION

carlday1 :

Do you have an option to auto tune digital channels, if you now the tv model number that will help me.

Customer:

YES=HAVE AUTOTUNE OPTION,HAVETRIEDIT SEVERAL TIMES.STILLGET WRONG PROGRAMMES

Customer:

OORRY DONT KNOW MODEL

carlday1 :

could you press menu 4725 and let me know if you get a service menu come up

Customer:

YES=SERVICE MENU

carlday1 :

Brillant thats helped me a bit. How big is your tv?

To leave service mode press menu a few times

Customer:

23.6 LED

carlday1 :

Thanks, ***** ***** just looking into if you should factory reset the set, sometimes it can make matters worse so it is only to be done as a last resort.

carlday1 :

sorry for all the questions does you tv have usb and dvd

Customer:

YES TO BOTH

carlday1 :

Could you try this press menu 8888 hopefully it will do a first time install

Customer:

LOOKS LIKE SOMETHING IS HAPPENING

carlday1 :

Has the tv finished retuning?

Customer:

RE TUNED BUT STILL WRONG CHANNELS

carlday1 :

do you have bbc 1? How long have you had the tv?

Customer:

YES BUTWRONG CHANNELS

carlday1 :

What channel is on channel 19?

Customer:

TV IS ONLY TWO YEARS OLD

Customer:

BBC1 COMES UP AS E4+1

carlday1 :

It might still be under warranty technika used to offer 3 year warranty on their tvs. The company that deals with technika repairs and warranty is

http://www.umc-uk.co.uk/

When you pressed menu 8888 did you get a first time installation?

carlday1 :

Have you tried resetting the tv to default?

Customer:

CHANNEL 19 AVAILABLE FROM AUGUST2014

carlday1 :

channel 19 should be yesterday

Customer:

YES-SUCCESS MANY THANKS

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