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carlday1, Engineer
Category: Electronics
Satisfied Customers: 322
Experience:  Self Employed Electronic Engineer
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Have a Galaxy 2 alarm.Replaced a faulty battery.Keypad

Resolved Question:

Have a Galaxy 2 alarm.
Replaced a faulty battery.
Keypad now says User reset required but unable to do so
Have the engineer access code if required
Submitted: 3 years ago.
Category: Electronics
Expert:  carlday1 replied 3 years ago.
Thank you for using Just Answer my name is ***** ***** I will help with your question.
Normally when a honeywell alarm asks for user reset you just have to enter your normal user code as if you were setting or un-setting the alarm.
Could you try entering the normal user code and let me know how you get on.
Customer: replied 3 years ago.

If enter normal code screen shows message Status Unset 02 Events

If enter on these get messages of RF LowBat Zn 1002 Kitchen DT and RF LowBat Zn 1012 Dining Room DT.

If enter on Status Unset get message of 10=Setting

If enter on this to select get in order 11=omit zones 12=timed set 13=part set 14=night set 15=chime

If obviously choose none of the above and press the escape key just returns to screen saying User Reset Required

The terminology makes no sense to me. This must be about the most user unfriendly system I have ever come across

Customer: replied 3 years ago.

Hi Carl,

Tried entering on just the operator code but had no effect

Have already sent you the details of what happened

Alarm still not working


Expert:  carlday1 replied 3 years ago.
Hi Norman,
What zones did you change the batteries in? the alarm is saying it has a low battery in the kitchen and the dining room. It is likely to be the battery in the pir sensors in these areas
It might be worth changing all the batteries in the pirs as the are all likely to start dying around the same time.
carlday1 and 3 other Electronics Specialists are ready to help you
Customer: replied 3 years ago.

Tested all the batteries in the pirs.

Only one that needed to be changed was in the Kitchen which I did.

All the batteries in the remote sensors are now showing as fully operational on the battery voltage checker.

Expert:  carlday1 replied 3 years ago.
Hi Norman,
Is the alarm still displaying RF LowBat Zn 1012 Dining Room?

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