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Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 37449
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
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i have a new modem but wireless printer does not communicate

Resolved Question:

i have a new modem but wireless printer does not communicate it opens up on a different wifi network with no wifi access, can anyone help gey it nack on mu wifi network
Submitted: 3 years ago.
Category: Electronics
Expert:  Viet - Technician replied 3 years ago.
Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. What's the exact model of your printer?

Did this issue occur only after replacing with a new modem?

Have you tried to connect your printer to your new modem's wireless network name?

Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you











Customer: replied 3 years ago.

Model HP 2542

Only happened with new modem

yes it is connected to new modems wireless network

we can do remote but you will need to guide me

Expert:  Viet - Technician replied 3 years ago.
Please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:

http://166.78.231.170:8040/?Session=2c38d841-230d-40ea-89ed-2e5562b47075

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you



Customer: replied 3 years ago.

Won't join

Expert:  Viet - Technician replied 3 years ago.
Sorry, do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?

Thank you

Customer: replied 3 years ago.

Joined now

Expert:  Viet - Technician replied 3 years ago.
I'm sorry, I'm out of suggestions, so I'm opening this issue to other experts. Thank you
Expert:  michelleclive replied 3 years ago.
Hello. My name is ***** ***** I will be assisting you today.
let me know when you would be online so that i can get the printer fixed and make it working back again.
Customer: replied 3 years ago.
Got it going today
Expert:  michelleclive replied 3 years ago.
Let me know if you need any help i am online and ready to fix if the problem is still there.
Expert:  Viet - Technician replied 3 years ago.

Hi,

Great. Do you mean with all the troubleshooting we did together yesterday, it finally works today? Or do you still need help with this issue or anything else?

Please let me know. Thank you,

Customer: replied 3 years ago.
Got an app that prints
Expert:  Viet - Technician replied 3 years ago.

Great. Can you test if you are able to print anything else?

Do you still need help with anything else?

Please let me know. Thank you.

Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 37449
Experience: Electronics Tech. Troubleshoot consumer electronics devices.
Viet - Technician and other Electronics Specialists are ready to help you

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