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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 4668
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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I have a Epson SX610FW Printer and it will only print half

Customer Question

I have a Epson SX610FW Printer and it will only print half a page before stopping.
Print quality is good, ink cartridges are OK. What could be the problem please?
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.

michelleclive :

Hi, My name is Michelle and i will be assisting you

michelleclive :

please let me know that does it eject a half printed page out or the printer stops and paper get stuck which you then manually pull out

michelleclive :

also try printing a test page..to do so...right click on printer icon..printer properties...print test page

michelleclive :

let me know if test page prints half or full

JACUSTOMER-amkezc0b- :

Hi Michelle

michelleclive :

hi

JACUSTOMER-amkezc0b- :

The printer stops and the paper then has to be manually removed.

JACUSTOMER-amkezc0b- :

The test page printed properly

michelleclive :

ok

michelleclive :

and is this happening for a specific document

michelleclive :

try printing maybe an email or a photo

michelleclive :

let me know if it happens on all kind of documents

JACUSTOMER-amkezc0b- :

it is happening with word documents as well as emails

michelleclive :

ok

michelleclive :

please let me know the operating system installed

michelleclive :

is it xp,vista, windows7 or 8

michelleclive :

please follow the below steps

michelleclive :

disconnect the printers usb from computer

michelleclive :

now on your computer...click start...control panel..programs and features...add remove programs

michelleclive :

locate the software if any for epson printer and right click on each and uninstall\remove

michelleclive :

once done restart computer

michelleclive :

after reboot you may reopen this chat from just answer email by clicking on view answer

michelleclive :

once back on downlaod and install the software package from below link

michelleclive :

download and install all softwares listed

michelleclive :

connect the printer only once the installation wizard asks you to connect

michelleclive :

once done try printing

michelleclive :

let me know if you face any difficulty

JACUSTOMER-amkezc0b- :

[p

michelleclive :

ok

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