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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5497
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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My Nexus phone has become PUK locked. How can I restore it

Resolved Question:

My Nexus phone has become PUK locked. How can I restore it.
Submitted: 3 years ago.
Category: Electronics
Expert:  michelleclive replied 3 years ago.
michelleclive :

Hi, My name is ***** ***** i will be assisting you

michelleclive :

please let me know the make and model of the phone

michelleclive :

as you mentioned its a nexus phone please let me know the service provider

michelleclive :

here below are the steps you will have to follow to unlock your phone

michelleclive :

Get your PUK Code by contacting your mobile provider (from another phone). You will have to go through a security check maybe through an automated system and then they will share an 8 digit number

michelleclive :

make a note of this number

Customer:

Samsung galaxy Nexus phone *********** Service provider Zen.co.uk

michelleclive :

next follow the below sequence

michelleclive :

so you will have to call up zen and get the puk code

michelleclive :

once you have the code, you need to enter it into your phone by following the below steps

michelleclive :

2) On the Nexus phone (with the SIM in!) tap "Emergency calls only" button and you will be shown the usual dialer it won't call any emergency services (unless you type in 999/911 etc!), just shows you the dialer.

3) Think of a new 4-digit PIN number.

4) Type this magic code into the Nexus's dialer:


**05*<PUK number>*<New PIN number>*<New PIN number>#

For example:

If you have the PUK code 12345678 from your mobile provider and you want your PIN to be 1234 type:


**05*12345678*1234*1234#

Do not get this wrong more than 10 times, it will lock out you SIM

michelleclive :

reference from nexus forum

michelleclive :

once done your phone will be back to working

michelleclive :

let me know if you have any questions

Customer:

I'm about to phone T-Mobile, who I think is my provider.

michelleclive :

yes tmobile would be able to give the puk code and then follow the steps i have listed

michelleclive :

let me know if you have any questions or need any help

michelleclive and other Electronics Specialists are ready to help you