Hi, My name is ***** ***** i will be assisting you
please let me know the make and model of the phone
as you mentioned its a nexus phone please let me know the service provider
here below are the steps you will have to follow to unlock your phone
Get your PUK Code by contacting your mobile provider (from another phone). You will have to go through a security check maybe through an automated system and then they will share an 8 digit number
make a note of this number
Samsung galaxy Nexus phone *********** Service provider Zen.co.uk
next follow the below sequence
so you will have to call up zen and get the puk code
once you have the code, you need to enter it into your phone by following the below steps
2) On the Nexus phone (with the SIM in!) tap "Emergency calls only" button and you will be shown the usual dialer it won't call any emergency services (unless you type in 999/911 etc!), just shows you the dialer.
3) Think of a new 4-digit PIN number.
4) Type this magic code into the Nexus's dialer:
**05*<PUK number>*<New PIN number>*<New PIN number>#
If you have the PUK code 12345678 from your mobile provider and you want your PIN to be 1234 type:
Do not get this wrong more than 10 times, it will lock out you SIM
reference from nexus forum
once done your phone will be back to working
let me know if you have any questions
I'm about to phone T-Mobile, who I think is my provider.
yes tmobile would be able to give the puk code and then follow the steps i have listed
let me know if you have any questions or need any help