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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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i have an smart TV and I have not been able to set up the wireless

Customer Question

i have an smart TV and I have not been able to set up the wireless connection. The strange think is that near by the TV there are other devices using wifi and they dont have any problems. i cant connect to the intrenet through a cable because the router is in another room. i have also checked up if the router is ok. I have turn it off and turn it on and still i cant connect. What can i do?
Submitted: 3 years ago.
Category: Electronics
Expert:  Shahid replied 3 years ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Can you please get me the model number written on back of TV?
- Is it possible for you to take the TV nearby router for a test and connect it through a Ethernet cable to see if TV establish network connection successfully?
These info will help to troubleshoot the problem.
Customer: replied 3 years ago.

The TV was in another room where the router is. I managed to connect it to the cable. But we change it is not possible to locate it again in the same room. That is why I need to be able to connect the WIFI. I am not at home. Is it possible to contact you as soon as I arrived???

Expert:  Shahid replied 3 years ago.
Thanks Pilar for the info.
If the TV was connected to internet successfully through a cable then no need to try it again and now I need the model number info to troubleshoot the problem.
Please press Ctrl+D on keyboard to bookmark this page or click on link in email notification sent by by to your email box to open this thread at later time/ when you get back to home to continue.
Customer: replied 3 years ago.

Ok. Thanmks for the help. Sooner I will be contacting you. Ithought i had brought the mdoel number with me....Cry

Expert:  Shahid replied 3 years ago.
No problem, we will continue the troubleshooting process once you get nearby the TV.
Customer: replied 3 years ago.

Hi. This is the model.

Samsung UN46ES7000G

Expert:  Shahid replied 3 years ago.
Thanks for the info.
Does TV 'see' the router when you do network search?
Customer: replied 3 years ago.

You mean if the network apperas? yes. When i writte the password, it says wifi not available. Sorry I had to go to attend a problem with my childrems.

Expert:  Shahid replied 3 years ago.

I would recommend to try wireless easy setup option in network menu to see how it goes.

Also, can you please get me the complete model number of TV? I'm having hard time to find out related manuals in English.

Customer: replied 3 years ago.

Hi. I will try this later on and let you know tomorrow. Will it be ok? I have to take my daughter to the emergency. I am sorry

Expert:  Shahid replied 3 years ago.
Sure, please take your time, daughter has first priority.
Expert:  Shahid replied 2 years ago.
Hi there,
I wanted to briefly follow up with you and see how the info worked, and see if that accomplished what you were looking to do!
Please reply back here if there is additional questions.
Thank you.