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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 4668
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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I have just purchased a Epson printer WF 3520 and am trying

Customer Question

I have just purchased a Epson printer WF 3520 and am trying to connect it wifi. I have downloaded the disc and followed the instructions but it tells me that the setup has failed. Do I need to have a USB connection to do this or am I doing something wrong. I would add that the computer is an Acer laptop and is next to the printer.
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
michelleclive :

Hi, My name is ***** ***** i will be assisting you

michelleclive :

please let me know the operating system installed on your acer laptop

michelleclive :

is it xp, vista, windows 7 or windows 8

Customer:

Windows 8

michelleclive :

ok and as i understand from your question post you did not get a usb cable with this printer

Customer:

correct

michelleclive :

ok

michelleclive :

would it be fine if i take a remote access and try installing the software for the printer for you

Customer:

Yes, what do I need to do?

michelleclive :

click on the link i gave above

michelleclive :

in the page that opens click on green button that says start full version

michelleclive :

once its downloaded and installed let me know the id and password

michelleclive :

is it installing

Customer:

625 135 625

Customer:

3879

michelleclive :

ok

michelleclive :

give me a minite

michelleclive :

i will connect

michelleclive :

it seems the password ***** ***** getting validated

michelleclive :

is the password *****

michelleclive :

please confirm

Customer:

that's what it said

michelleclive :

is team viewer open

michelleclive :

you need to keep it open

Customer:

sorry how do I do this

michelleclive :

in the search box type team viewer and then click on it to open it

michelleclive :

i will reattempt to connect in another minute

Customer:

I am sorry to be so dull but what search box

michelleclive :

click start..all apps and then check if you see team viewer

Customer:

They have given an

Customer:

new number 8pzx93

michelleclive :

ok great

michelleclive :

let me try again

michelleclive :

i tried connecting but seems its not connecting

michelleclive :

let me give you another link

Customer:

ok

michelleclive :

thanks one more minute here

michelleclive :

click on the link above

Customer:

done

michelleclive :

ok let me connect

michelleclive :

i tried connecting and sent you a message

michelleclive :

did you egt my message

Customer:

only what you have typed here

michelleclive :

click here

michelleclive :

i am connected but am unable to view your screen

michelleclive :

please insert the printer disc and run it

michelleclive :

when it comes up with the option as to how you would like to connect select wifi

michelleclive :

do nots elect usb

Customer:

ok

michelleclive :

let me know wherever you are not sure of which option to select

Customer:

is the disc running

Customer:

I cannot see the disc app and talk with you

michelleclive :

ok no worries minimise this caht and try installing it

michelleclive :

please make sure you select wifi for type of connection and then it might tell you tp press certain buttons on the printer

michelleclive :

let em know once you have tried installing

Customer:

the disc has run its course and I have done what it said but still the setup failed

michelleclive :

ok let me give the download link to you for the latest drivers

michelleclive :

that should work

michelleclive :

click on link above

michelleclive :

it will auto detect windows and then download the drivers and utilities combo package

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