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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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our emote control has stopped working and I cannot switch the

Customer Question

our emote control has stopped working and I cannot switch the tv on except by plugging it in to the mains supple. I cannot change the volume or channel. It is only 8 months old and I have inserted new batteries. If I try to adjust the sound or change channel I get a message saying not available. Should I order a new remote, I have carefully read the manual but it is not helping me
Submitted: 2 years ago.
Category: Electronics
Expert:  Shahid replied 2 years ago.
Hello, my name is***** be happy to assist you.
I'm sorry you are having trouble with the TV.
Please allow me to ask you a few questions to diagnose the problem.
- Can you change volume or channel through control buttons on TV itself?
- Can you get me the model number written on TV?
Thanks.
Customer: replied 2 years ago.

Apologies - I had to go out and as you did not answer my question I rang Samsung and they sorted it out for me. My husband is disabled and I had to sort out this problem in a hurry as I had to take him for a Doctors appointment and I would like a cancellation of the payment of £28,00 which you took from his credit card this morning please as you were unable to help.

Kind regards

Helen XXXXXX

Would you please confirm this by e mail

Expert:  Shahid replied 2 years ago.
Hi Helen,
Please contact customer support at***@******.*** for any billing issue.
Thanks.