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JamesI
JamesI, Technician
Category: Electronics
Satisfied Customers: 743
Experience:  I have provided on site support for a range of devices from media to telecoms.
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Astra 28.2E to Astra 2E?

Customer Question

WE have a samsung Tv which was tuned into sateliite AStra 28.2E for BBC etc. But BBC channels have transferred to new satellite Astra 2E which we cannot find on setup menu (its not listed). Can we add it to the list somehow - so we can tune into Atra 2E? Thanks Paul Leaney. WE have got the Tv linked to the internet through wifi and I wonder if we can down load something so AStra 2E can be added to the list of satellites to choose from.

Submitted: 2 years ago.
Category: Electronics
Expert:  JamesI replied 2 years ago.

JamesInch :

Hi Paul,

JamesInch :

What model of samsung TV do you have?

JamesInch :

The good news is you wont need to adjust your dish, but you will need to do a full auto tune, for the TV to update the Electronic Program Guide.

There isnt anything you can download, but it is adviseable to make sure your TV has the latest firmware. Which can be done by going to Menu > Support > Update Firmware.

JACUSTOMER-asfz4rva- :

THanks. I'll try the 'update firmware' advice. The TV model is UE37ES6300.

JamesInch :

Are you saying you did a retune and it still didnt pick up BBC?

JACUSTOMER-asfz4rva- :

WE tried that before - but we could only choose Astra 28.2E from the list offered as there was no option for Astra 2E. I have yet to try the 'update firmware'.

JamesInch :

Ok, I recently (2 weeks ago) tuned my 7000, and it said 28.2E, but still found BBC

JamesInch :

Ill have another play round with my TV and let you know if I can replicate your issue

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