Hi, My name is ***** ***** i will be assisting you
please let me know the operating system installed on your computer
I don't know what you mean,To explain to you I took out a lifetime guarantee with Windows technical Department and don't understand what is going on asking me to pay £22 internet explorer not working firebox having difficulty recovering windows helpline given to me on 7/5/2014 no longer responding.
i will help you with this
please let me know if you have windows xp, vista or windows 7 or 8
as far as I am yes windows 7/8
please open control panel
then network and internet..then internet options
go to advanced tab and click on resest
click ok and then once its done, open internet explorer and check
let me know the status once done
I am sorry but without telephone guidance I find it difficult following your instructions I am a relative newcomer to usuing a computer and apologise
if you want i can remotely access your screen and do this for you right in front of you.
agreed thank you
Click the Link above
1) Click Join2) Click Run/OK/Yes/Allow if asked3)Click Allow /Run/Ok if asked by Anti Virus4)Let me know if there is any issue in connecting
what is happening ?
did you follow the steps
I see 4 steps on screen ive clicked but nothing happens?
let me check
no problem i will give you more simple way to connect,
install and run the teamviewer
let me know the 9 digit code and 4 digit password
could you please let me know what is happening?
did you install team viewer
you need to give me the id and password ***** which i will not be bale to connect
in the page that opens click on green button that says start full version
once installed let me know the id and password
did you click on the link i just gave
please let me know are we chatting on the same computer that has the internet explorer problem
I understood you were taking over the screen to sort the problem?
yes but for that i asked you to install team viewer
and she the id and password
without that i will not be bale to remote connect to your screen
if all of this sounds confusing..let me start over again in a simpler way
the first thing....please let me know are we chatting on the same computer that has the internet explorer problem
Can you at least tell me what the problem is please.
without having a look at the settings i am not sure which setting has gone bad causing this
if you could let me know one simple question that are we chatting on same computer that has a problem; i can share steps with you to try
are you chatting with me on a computer on which internet explorer is not responding
or are you chatting from another computer or ipad or other device
when was the last time your internet explorer was working
are you getting my messages
no this is the computer we are chatting on
are we chatting on the same computer which has the explorer problem
you have windows 7 or windows
my email is *****@******.*** password *****
and install teamviewer
did you manage to install teamviewer