How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask michelleclive Your Own Question
michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5704
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
26798893
Type Your Electronics Question Here...
michelleclive is online now

internet explorer not responding,phone no to speak to technician

Resolved Question:

internet explorer not responding,phone no to speak to technician unavailable.please email me on what to do?
Submitted: 3 years ago.
Category: Electronics
Expert:  michelleclive replied 3 years ago.
michelleclive :

Hi, My name is ***** ***** i will be assisting you

michelleclive :

please let me know the operating system installed on your computer

Customer:

I don't know what you mean,To explain to you I took out a lifetime guarantee with Windows technical Department and don't understand what is going on asking me to pay £22 internet explorer not working firebox having difficulty recovering windows helpline given to me on 7/5/2014 no longer responding.

michelleclive :

i will help you with this

michelleclive :

please let me know if you have windows xp, vista or windows 7 or 8

Customer:

as far as I am yes windows 7/8

michelleclive :

please open control panel

michelleclive :

then network and internet..then internet options

michelleclive :

go to advanced tab and click on resest

michelleclive :

reset

michelleclive :

click ok and then once its done, open internet explorer and check

michelleclive :

let me know the status once done

Customer:

I am sorry but without telephone guidance I find it difficult following your instructions I am a relative newcomer to usuing a computer and apologise

michelleclive :

if you want i can remotely access your screen and do this for you right in front of you.

Customer:

agreed thank you

michelleclive :

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know if there is any issue in connecting

Customer:

what is happening ?

michelleclive :

did you follow the steps

Customer:

I see 4 steps on screen ive clicked but nothing happens?

michelleclive :

let me check

michelleclive :

no problem i will give you more simple way to connect,

michelleclive :

Click here


michelleclive :

install and run the teamviewer

michelleclive :

let me know the 9 digit code and 4 digit password

Customer:

could you please let me know what is happening?

michelleclive :

did you install team viewer

michelleclive :

you need to give me the id and password ***** which i will not be bale to connect

michelleclive :

click here

michelleclive :

in the page that opens click on green button that says start full version

michelleclive :

once installed let me know the id and password

michelleclive :

did you click on the link i just gave

Customer:

totally confused

michelleclive :

please let me know are we chatting on the same computer that has the internet explorer problem

Customer:

I understood you were taking over the screen to sort the problem?

michelleclive :

yes but for that i asked you to install team viewer

michelleclive :

and she the id and password

michelleclive :

without that i will not be bale to remote connect to your screen

michelleclive :

if all of this sounds confusing..let me start over again in a simpler way

michelleclive :

the first thing....please let me know are we chatting on the same computer that has the internet explorer problem

Customer:

Can you at least tell me what the problem is please.

michelleclive :

without having a look at the settings i am not sure which setting has gone bad causing this

michelleclive :

if you could let me know one simple question that are we chatting on same computer that has a problem; i can share steps with you to try

michelleclive :

are you chatting with me on a computer on which internet explorer is not responding

michelleclive :

or are you chatting from another computer or ipad or other device

michelleclive :

when was the last time your internet explorer was working

michelleclive :

are you getting my messages

Customer:

no this is the computer we are chatting on

michelleclive :

are we chatting on the same computer which has the explorer problem

michelleclive :

you have windows 7 or windows

michelleclive :

8

Customer:

my email is *****@******.*** password *****

michelleclive :

Click here

michelleclive :

and install teamviewer

michelleclive :

did you manage to install teamviewer

michelleclive and 2 other Electronics Specialists are ready to help you