Hi this is Michelle and i will be assisting you today.
please turn off tv and unplug power cord
now keep the on button on tv pressed for 10 secs
wait for 2 minutes
plug in power cord back in and check
let me know if it repeats the same behavior or works fine
There does'nt appear to be a manual on/off switch on the tv
in that case after you unplug the power cord wait for 2-3 mins and then turn it back on and check
Ok will do.
I have done that, and it is still the same
is it still stuck on one channel
yes ad stiil turns off and then back on after a few seconds
give me a moment here
please press menu button on remote and go to settings
check for the options and find one that says reset or load default
let me know if you are able to do that
it does'nt resond to the remote
is this tv connected through a surge protector
I don't know, is that an extra componant?
know its kind of a ups or vlotage stabiliser
its very easy to check that
does your tv connect directly to the wall outlet or is there a box in between
its connected straight to mains via a 13 amp plug
now as per what you have told and what we have tried it seems to be a memory IC failure
since this a new unit and would be within warranty cover, i would suggest to get a service arranged for the unit which would be covered under warranty
if i suggest any further steps that would include checking on the back panel connections and if anything goes wrong while you check that or a seal gets damaged or broken, it will void the warranty cover
so it would be best to get this unit serviced
you can contact the store from where you got it
let me know if you have any questions
Thank you , will do what you suggest
I will have to vist the store, i will contact you if any problems.
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