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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5473
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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When printing or copying ever 4th line is missed out or illegible.

Resolved Question:

When printing or copying ever 4th line is missed out or illegible. I have tried changing the ink / cleaning but the problem persists. Can you help or do I need a new printer? This one is less than 2 years old.
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
michelleclive :

Hi, My name is ***** ***** i will be assisting you

michelleclive :

please let me know the make and model of the printer

Customer:

he make and model of the printer is Epson XP-305

michelleclive :

ok...

michelleclive :

please right click on printer icon and printer properties

michelleclive :

click on print test page

michelleclive :

let me know if it omits out the 4th line on test page as well

Customer:

Test page also missing every 4th line

michelleclive :

ok...

michelleclive :

please turn off printer

michelleclive :

now where the carriage moves to and fro, do you see a plastic strip running from left to right

michelleclive :

with a soft cloth, very carefully clean the strip...please do it slowly so as not to break it

michelleclive :

once done, try a print and let me know

Customer:

Tried what you suggested with no improvement

michelleclive :

please let me know the operating system installed on your computer

Customer:

Windows 8.1

michelleclive :

please right click on printer icon..printer preferences ...click on maiantainence tab and then nozzle check

michelleclive :

let me know if nozzle check pattern has missing lines or colors

Customer:

no missing lines or colours

michelleclive :

ok

michelleclive :

have you tried printing a test page from printer itself in standalone mode and not from computer

michelleclive :

let me know if it still misses the lines

Customer:

Yes it still misses the lines or the top or bottom of them at intervals of 5 or 6 lines

michelleclive :

ok..

michelleclive :

how old is this printer

Customer:

less than 2 years old

michelleclive :

ok..since the printer is missing out the lines when printing from computer or printer control panel, it clearly indicates an issue with the printer

michelleclive :

maybe with the printhead

michelleclive :

have you tried printhead cleaning

michelleclive :

?

michelleclive :

if not right click on printer icon...printer preferences..maintenance tab and then select the head cleaning option

michelleclive :

once the head cleaning is complete, try a print and let me know

Customer:

Ran the head cleaning option with no improvement

michelleclive :

ok

michelleclive :

in that case, the problem seems to be with the printhead itself

michelleclive :

please confirm that when you printed from the printer buttons(not from computer), it missed out the lines

Customer:

yes

michelleclive :

in such a case the unit would need to be serviced as it seems to be a problem with the printhead

michelleclive :

as unit is out of warranty, you can get it serviced from a local printer repair store for printhead replacement

Customer:

agreed but how do I go about getting it serviced? Where do I find a local printer store and maybe the cost would be the same as buying a newprinter

michelleclive :

printheads are usually costly, i found one available on ebay for around 70$

michelleclive :

i would suggest to contact a local repair store and check the estimated service cost and then decide whether you would like to get this serviced or buy a new printer

michelleclive :

let me know your location in UK and let me find nearest printer repair stores for you

Customer:

my location is Gourock 20 miles south of Glasgow with a post code of PA19 1Up

michelleclive :

give me a minute here

michelleclive :

let me check

michelleclive :

you can call at 01952 607111

michelleclive :

give them your location and they will let you know the nearest authorised service center

michelleclive :

let me know if you have any more questions

michelleclive :

please click on a smiley face below if your question has been answered, else let me know if you have any more questions

michelleclive :

thanks for choosing just answer

michelleclive :

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michelleclive :



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