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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 4678
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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I have a Galaxy 4 Tablet but cannot delete files. I following

Customer Question

I have a Galaxy 4 Tablet but cannot delete files. I following the Manual's instructions without success
Keith Hume
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.

michelleclive :

Hi, My name is Michelle and will be assisting you

michelleclive :

1) Launch Adobe Reader

2) Select "Documents" in the left hand list

3) Long press the selected file that you want to delete, you will get various options in the Action bar

4) Select the delete icon (trash icon)

michelleclive :

let me know if you are able to delete files or not

michelleclive :

let me know the status

JACUSTOMER-2572uagc- :

Hi,

michelleclive :

hi

JACUSTOMER-2572uagc- :

I am now having more trouble even turning the Tablet off!!

michelleclive :

OK Please hold down the power button on the tablet for 30 seconds

michelleclive :

it should turn off

JACUSTOMER-2572uagc- :

I have tried to install Adobe Reader on this tablet but Tablet will not allow me to change web sites !!

michelleclive :

ok i will check that

JACUSTOMER-2572uagc- :

At the moment I an not making any progress at all

michelleclive :

did the tablet turn off

michelleclive :

if you keep the on button pressed does it turn off

JACUSTOMER-2572uagc- :

Yes I have managed that and it is off at the moment

michelleclive :

please try holding the Power and the reset button in for 15 seconds

michelleclive :

after that turn it on

JACUSTOMER-2572uagc- :

Where is the reset button please?

JACUSTOMER-2572uagc- :

If I press the buttons as you say the tablet boots up in a few seconds

michelleclive :

press the power button and home button together

JACUSTOMER-2572uagc- :

Ok I have done that and rebooted the tablet

JACUSTOMER-2572uagc- :

I have got onto the Adobe Reader page in Google playbbbUT if I try to install Adobe I get a message" You dont have a device

JACUSTOMER-2572uagc- :

yje latest statement by the tablet is LUDICROUE as I see the massage on my Yablet !!!

michelleclive :

ok..are you opening the app fro google play store

JACUSTOMER-2572uagc- :

Sorry about the spelling

michelleclive :

ok..are you opening the app fro google play store

michelleclive :

ok..are you opening the app from google play store

JACUSTOMER-2572uagc- :

I believe so yes it ia a long time since I typed it

JACUSTOMER-2572uagc- :

Now I have just been inundated with New Release Highlights !!!!

JACUSTOMER-2572uagc- :

This from play Google.co/store/movpes

michelleclive :

let me give you the link

michelleclive :

http://tinyurl.com/74q3972

michelleclive :

type this link on the tablet

michelleclive :

in the page that opens click on install

JACUSTOMER-2572uagc- :

Ok will do

michelleclive :

ok let me know the status once done

JACUSTOMER-2572uagc- :

I have tried and get message as before i,e I have not got a device !!???

JACUSTOMER-2572uagc- :

I tried on my nexus pad and had no problem deleting file

michelleclive :

are you bale to reach the page where it says to select the operating syste

michelleclive :

please follow the below sequence

michelleclive :

Step 1.
Go to Adobe website (URL http://www.adobe.com/).
Step 2.
In Adobe home page, click “Downloads” from the menu on top of screen to enter product downloads
page.
Step 3.
In Adobe - Downloads page, click “Get Adobe Reader” from READERS AND PLAYERS on the right
of screen to enter Adobe Reader X download page.
Step 4.
In Adobe - Download Adobe Reader page, click “Different language or operating system?” to enter
Adobe Reader version selection page.
Step 5.
In Adobe Reader version selection page, there are three steps need to be selected in order to start the
download.
Step 1: select Android operating system.
Step 2: select English language.
Step 3: select Reader X (10.0.1) English for Android.
Once selections complete, click Download Now button to start the download.
Note:
Wrong version/operating system of Adobe Reader will not be installed in your Tablet. Please make
sure to download the right Adobe Reader for your Tablet.

JACUSTOMER-2572uagc- :

No

michelleclive :

let me know if you have tried the same sequence as listed above

michelleclive :

if not please try it

JACUSTOMER-2572uagc- :

Iwill try to follow your larest instructions but am not hopeful

michelleclive :

thanks

JACUSTOMER-2572uagc- :

Ok I will write down first

michelleclive :

ok sure

JACUSTOMER-2572uagc- :

I will let you know when have complied with your intructs

michelleclive :

ok

JACUSTOMER-2572uagc- :

hopefully i am downloading reader now after many problem with google trying to hijack the download !!

JACUSTOMER-2572uagc- :

Adobe site showsmovement on the "bar" and says now downloading

JACUSTOMER-2572uagc- :

I see they are advertising Android Mate do you know it?

JACUSTOMER-2572uagc- :

Should it take a long time to download It has been about 8 mins now

michelleclive :

let it download

michelleclive :

donot clickon any other app

JACUSTOMER-2572uagc- :

I haveI was hoping it would put up an icon because I need to find it. I checked storage use and it shows as using

michelleclive :

have you triedtodelete a file

JACUSTOMER-2572uagc- :

No I know it sounds stupidbut i do not know how to access a theReader file !! there is no icon on thedesktops

michelleclive :

go to apps

michelleclive :

it should be there

JACUSTOMER-2572uagc- :

NO it is not. Would it install Automatiacally! I have not seen any message to install

michelleclive :

yes..when you clickoninstall it should install it

JACUSTOMER-2572uagc- :

I cannot find the file to install it and yet is shown as memory use??

michelleclive :

go to "Settings"->"Apps". Select the application which is currently set as default. Tap on "Clear defaults". Now the next time you open a PDF file, the system will ask you which application you want to make default for PDFs. You can choose Adobe Reader there to set it as default.

JACUSTOMER-2572uagc- :

I will have to get a pdf file and try. I have cleared the defaults. I will sendone from my pc

michelleclive :

ok sure

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