Hello Ruth! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Have you downloaded and installed the Samsung Kies program on the computer yet?
Or another way: Do you have a Wi-Fi/wireless internet modem/router device? If yes, can you connect the smartphone to Wi-Fi/wireless in Settings, then open Apps, then open the Kies app?Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?Please reply at the box below. Thank you,
I have Windows Vista computer which is about 7 years old now. I have tried connecting the smartphone and opening the Kies app but it won't work. I cant download the Samsung Kies programe as it comes up with No devices found. I dont have a WiFi Router just an ordinary one but I have a Sky Router booster box connected recently.
Sorry I'm so useless.
Does that cost more money or just the same?
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.