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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 17251
Experience:  Over 16 years of experience in the Electronics and IT industries.
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Hi my nexus sticks on the quad colours just jumping in and

Resolved Question:

Hi my nexus sticks on the quad colours just jumping in and out. I have tried factory resets etc..
Submitted: 2 years ago.
Category: Electronics
Expert:  Pete replied 2 years ago.
Pete :

Hi there,

Pete :

Which Nexus model do you have?

Pete :

Approximately how old is it?

Customer:

its just over a year old. I think its the version before the 2013

Customer:

the logo reads straight when held in portrait position

Pete :

Is it a Nexus phone, or a Nexus tablet, or something else?

Customer:

tablet

Customer:

nexus 7

Pete :

Ok, great

Pete :

It has a fault and since the factory resets did not work it is likely an internal fault and will require a repair or replacement.

Pete :

However, the good news is that as it is just over a year old, you are covered by the EU's 2 year automatic warranty rule.

Pete :

This means that you will need to return it to the retailer, along with a description of the fault, and they will be obliged to repair or replace it free of charge under warranty for you.

Customer:

I thought it only had 12 months or does hte EUs ruling override this?

Pete :

Not a lot of people know about this rule, and a lot of shops don't know it either!

Pete :

The EU's rule overrides all manufacturer's warranty :)

Pete :

You can read more about it here:
http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/index_en.htm

Customer:

How do I make sure they take notice?

Pete :

If the shop assistant refuses to help, then ask to speak to the manager.

Pete :

I have used this several times - last time was with my laptop in Argos, It was 18 months old and stopped working.

Customer:

its a catalogue so I'm going to have to write so I want to make sure they can't back out

Pete :

Yes, put it in writing. It is a legal EU guarantee so they can't ignore it.

Customer:

Blimey I wish I'd known about that a while ago!

Pete :

It's not a well-known rule. Pass it on!

Customer:

OK, will do. Thank you for your help

Pete :

You're welcome :)

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