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Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 37457
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
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Customer ********** My new computer runs on Windows 8.1 The

Resolved Question:

Customer **********
My new computer runs on Windows 8.1 The printer is Photo R3000 (serial N54Y009112)
I am having problems installing it.When selecting "print" I do not get up the usual menu allowing changes such as paper size, colour or monochrome etc.
J Keith
Submitted: 2 years ago.
Category: Electronics
Expert:  Viet - Technician replied 2 years ago.

Hello James! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Did you download and install the latest driver for your printer model at the Epson website?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

It did it automatically

Expert:  Viet - Technician replied 2 years ago.
OK, can we do a remote session, so we can chat, and I will be able to troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

Let's do it remotely

Expert:  Viet - Technician replied 2 years ago.

Thank you. Please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=3bba759e-3b36-40ab-a057-2b4e2313eb9b

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Technician replied 2 years ago.
Hi James,

While working on your computer, your computer / internet connection got disconnected. Please reply back when you are available to continue.

Thank you
Expert:  Viet - Technician replied 2 years ago.
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
Viet - Technician and other Electronics Specialists are ready to help you