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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9705
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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I have a new Samsung GTAB Pro 10 SM T520 which keeps switching

Resolved Question:

I have a new Samsung GTAB Pro 10 SM T520 which keeps switching off.?This is my first Tablet so wonder if there is something I should or shouldn't be doing.?
Submitted: 2 years ago.
Category: Electronics
Expert:  *ElectronicsTech replied 2 years ago.
My name is***** will assist you.
I am sorry to hear that you are having this issue/
Does the tablet completely power down or go to sleep mode?
Customer: replied 2 years ago.

I will have to reply using my other email mail address it is jean *****@******.***

There is a underscore between jean and cole which I can't find on the tablet

I will use my pic to see if I can contact you

Jean Cole

Customer: replied 2 years ago.

I can at last get on to my PC.The Tablet Power's down.

Expert:  *ElectronicsTech replied 2 years ago.
The first stepwe will do is to try holding the power button down for 20 seconds to reset the tablet settings. Let me know if that helps please.
Customer: replied 2 years ago.

No,it has gone off again.

Expert:  *ElectronicsTech replied 2 years ago.
okay, try this please>
  1. Power the device off.
  2. Press and hold the Volume Up key and then briefly press the Power key to power on the device.
    Volume and power keys
  3. Release the Volume Up key and the Power key when the Samsung logo displays on the screen.
  4. Use the Volume Up key to select the small android with an arrow icon.
  5. Press the Volume down key.
  6. Use the Volume keys to select Recovery Console then press the Power key.
  7. From the Recovery Console screen, use the Volume keys to select Wipe Data / Factory Reset then press the Power key.
  8. Use the Volume keys to select Yes then press the Power key.
  9. Once the Wipe Data / Factory Reset has completed, use the Volume keys to select Reboot System Now then press the Power key.
  10. After a Wipe Data / Factory Reset has been performed, the device needs to go back through the activation and setup process.
Customer: replied 2 years ago.

I'm afraid it goes off before i can get to another Stage so will have to persevere.

Expert:  *ElectronicsTech replied 2 years ago.
okay, if the reset does not work we will have to get the tablet replaced for you under warranty.
*ElectronicsTech and other Electronics Specialists are ready to help you
Customer: replied 2 years ago.

Thanks for your help.

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