How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask *ElectronicsTech Your Own Question

*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9482
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
62741268
Type Your Electronics Question Here...
*ElectronicsTech is online now
Electronics

I have a new Samsung GTAB Pro 10 SM T520 which keeps switching

off.?This is my first Tablet... Show More
off.?This is my first Tablet so wonder if there is something I should or shouldn't be doing.?
Submitted: 2 years ago.
Category: Electronics
Show Less
Ask Your Own Android Devices Question
*ElectronicsTech, Customer Service
Satisfied Customers: 9482
Experience: I have over 15 years experience as an electronics repair and troubleshooting technician.
replied 2 years ago.
My name is***** will assist you.
I am sorry to hear that you are having this issue/
Does the tablet completely power down or go to sleep mode?
Customer reply replied 2 years ago.

I will have to reply using my other email mail address it is jean *****@******.***

There is a underscore between jean and cole which I can't find on the tablet

I will use my pic to see if I can contact you

Jean Cole

Customer reply replied 2 years ago.

I can at last get on to my PC.The Tablet Power's down.

*ElectronicsTech, Customer Service replied 2 years ago.
The first stepwe will do is to try holding the power button down for 20 seconds to reset the tablet settings. Let me know if that helps please.
Customer reply replied 2 years ago.

No,it has gone off again.

*ElectronicsTech, Customer Service replied 2 years ago.
okay, try this please>
  1. Power the device off.
  2. Press and hold the Volume Up key and then briefly press the Power key to power on the device.
    Volume and power keys
  3. Release the Volume Up key and the Power key when the Samsung logo displays on the screen.
  4. Use the Volume Up key to select the small android with an arrow icon.
  5. Press the Volume down key.
  6. Use the Volume keys to select Recovery Console then press the Power key.
  7. From the Recovery Console screen, use the Volume keys to select Wipe Data / Factory Reset then press the Power key.
  8. Use the Volume keys to select Yes then press the Power key.
  9. Once the Wipe Data / Factory Reset has completed, use the Volume keys to select Reboot System Now then press the Power key.
  10. After a Wipe Data / Factory Reset has been performed, the device needs to go back through the activation and setup process.
Customer reply replied 2 years ago.

I'm afraid it goes off before i can get to another Stage so will have to persevere.

*ElectronicsTech, Customer Service replied 2 years ago.
okay, if the reset does not work we will have to get the tablet replaced for you under warranty.
Customer reply replied 2 years ago.

Thanks for your help.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eng. Andres

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    Technician

    Satisfied Customers:

    1
    ASET Electronics
  • http://ww2.justanswer.com/uploads/ET/eter/2016-7-21_174524_pete.64x64.jpg Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    789
    Over 16 years of experience in the Electronics and IT industries.
  • http://ww2.justanswer.com/uploads/SH/ShahidSony/2013-9-1_3122_Shahidb1a.64x64.jpg Shahid's Avatar

    Shahid

    Technician

    Satisfied Customers:

    575
    I have been repairing electronic gear since 1993 as a qualified Sony tech
  • http://ww2.justanswer.com/uploads/SE/SelectTronix/2013-12-28_22514_clrepair.64x64.jpg Carl L's Avatar

    Carl L

    Technician

    Satisfied Customers:

    68
    13+ Years of Computer and Electronics Experience. Current Company Owner as an IT Specialist in FL.
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    8
    USAF trained; currently teaching electronics for the DoD.
  • http://ww2.justanswer.com/uploads/SI/simitpatel/2013-8-22_6857_simit.64x64.jpg simitpatel's Avatar

    simitpatel

    Customer Service

    Satisfied Customers:

    6
    I have 10 years working with electronics.
 
 
 

Related Electronics Questions