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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9798
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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Xperia U just stoped working

Resolved Question:

Xperia U just stoped working and now will only flash SONY then XPERIA until the battery is dead.

Submitted: 3 years ago.
Category: Electronics
Expert:  *ElectronicsTech replied 3 years ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue
press and hold down Volume Up + Home + Power buttons at the same time. Then release the buttons when you see the Logo. Use the Volume Down button to go down and the Home or Power key to select. Choose the Wipe data/Factory reset option. Then Select Yes to delete all user data. Then choose to reboot the phone. -
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Please let me know if you need any other assistance.
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Customer: replied 3 years ago.

it didnt work

Expert:  *ElectronicsTech replied 3 years ago.
okay, sorry about that. Do you have pc companion on your computer that syncs the Sony?
Customer: replied 3 years ago.

yes

Expert:  *ElectronicsTech replied 3 years ago.
okay, try these steps please>
  1. open PC Companion Applications
  2. Before you connect the phone, please choose Phone Update and follow the steps on PC Companion
  3. At the menu, PC Companion will tell you how to connect the phone with PC Companion using USB cable and press the Volume Down button
  4. Finish the PC Companion step and until it doing Factory Reset to SONY XPERIA U ST25i to factory default Android operating system.
Customer: replied 3 years ago.

still not working puts me onto troubleshooter

Expert:  *ElectronicsTech replied 3 years ago.
ok, follow the troubleshooter and see if it will update the firmware. You may have to connect and reconnect the phone a few times.
Customer: replied 3 years ago.

still doing the same thing

Expert:  *ElectronicsTech replied 3 years ago.
try this next please>
  1. Open the PC Companion and connect your device to the computer.
  2. Scroll to and click Start underneath Support Zone.
    • Note: On first use, it will take a moment to start Support Zone.
  3. Click Start underneath Phone / Tablet Software Update.
  4. Click repair my phone / tablet.
  5. Review the information on the screen and click Next.
  6. Review the information on the screen and click Continue.
  7. Check the box and click Next.
  8. Wait while the latest software is downloaded and installed.
Customer: replied 3 years ago.

its still doing the same the same thing

Expert:  *ElectronicsTech replied 3 years ago.
okay, unforunately this sounds like the firmware ahs failed. What is the approximate purchase date please?
Customer: replied 3 years ago.

it s out of date

Expert:  *ElectronicsTech replied 3 years ago.
.okay, sorry about that. Unfortunately there are no other options get it going again
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