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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 18097
Experience:  Over 16 years of experience in the Electronics and IT industries.
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i have a gigaset 810 phone set up (base station with answering

Resolved Question:

i have a gigaset 810 phone set up (base station with answering machine and quad handsets), I have enabled CLI with my phone provider (Virgin) but the phone doesn't display the number - it just says "External". Everything else is working, the batteries are fully charged and the Virgin tech has just called and checked the line. CLI is definitely enabled - it works on his handset which he plugged in to the socket used by the Gigaset set up
Submitted: 3 years ago.
Category: Electronics
Expert:  Pete replied 3 years ago.
Pete :

Hi there

Pete :

If CLI is enabled on your line but the calling number is ***** displaying on your phone, then the problem is likely to be with the wiring or setup.

Pete :

Try testing your Siemens gigaset phone on someone else's line first to confirm it is working ok.

Pete :

If it is, then the problem is definitely with your own setup - even though it worked ok for the technician, there may not be enough power in the line for the number to display on your Siemens gigaset phone.

Pete :

Try disconnecting any other equipment that is connected (e.g. broadband router, fax machine, etc) and try again.

Pete :

If you are using any phone line extensions, disconnect them and connect the Siemens gigaset system directly to the master phone socket.

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