Hi, my name is ***** ***** i will be assisting you
Usually such an error would up due to a hardware fault when the zoom lens gets stuck due to motor failure
So what do I needc
however, please try this intermediate step
please turn off camera and remove battery and unplug adapter cord if that is connected
then keep the ON button on camera pressed for 10 secs
wait for 2 mins
reinsert batteries and turn on camera and check
let me know if error repeats
how old is this camera
ok in that case as i had mentioned the lens motor seems to be stalled
Have just tried switching on again and its working but I have grid lines dividing picture into 9 segments.
did you zoom the lens and then shut off the camera
yes ...that is due to lens motor
i would suggest to try that on off sequence that i have given above of removing batteries and keeping on button pressed few times
the motor should start working normally and camera should be working again
however, if still problem persists the camera would need to be serviced
let me know if you have any questions
Yes camera is working normally now but as I said, I have grid lines. How do I remove these?
it seems that you have turned on the gridlines
Press the Disp/Back button
check if the grid lines go off
Yes. all ok know. thank you.