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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5640
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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model DX4400 I have recently purchased a new ink cartridge

Resolved Question:

model DX4400
I have recently purchased a new ink cartridge for this printer and despite this it still
shows empty and will not print. Have you any suggestions as to what is wrong and how
I can correct it ? Better still, where can I get service ?
Submitted: 3 years ago.
Category: Electronics
Expert:  michelleclive replied 3 years ago.
michelleclive :

Hi, My name is ***** ***** i will be assisting you

michelleclive :

please remove cartridge and reseat back in and then turn off printer

michelleclive :

unplug power ciord

michelleclive :

keep the ON button on printer pressed for 10 secs

michelleclive :

wait for 2 mins

michelleclive :

plug in power cord back in and turn on printer

michelleclive :

let me know if the ink gets detected or not

Customer:

Hello Michelle,

Customer:

Hello Michelle, I followed your instructions, result was all 4 cat

Customer:

car triges

Customer:

cartridges showed a cross but I know they all have ink.

michelleclive :

please remove all cartridges and clean the golden contacts on the cartridge with cotton swab and alcohol

michelleclive :

further, you may check the ink replacement steps listed below to ensure that you are replacing ink in the correct way

michelleclive :

let me know the status once done

michelleclive and 2 other Electronics Specialists are ready to help you