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*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9839
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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My DMR-EX773EB recorder has stopped accepting remote control

Resolved Question:

My DMR-EX773EB recorder has stopped accepting remote control instructions to show
the TV guide functions, so I am unable to programme the recording mode.
Submitted: 3 years ago.
Category: Electronics
Expert:  *ElectronicsTech replied 3 years ago.

Hi Richard,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
Does any of the other functions work on the remote? power, etc...

Customer: replied 3 years ago.

Yes, everything else works fine, but when I ask for the TV guide, I get

'No Data' on the screen.

Expert:  *ElectronicsTech replied 3 years ago.
Okay, that sounds like the unit itself need to reboot. Try this, unplug the power cord for 5 minutes then power back on.
Customer: replied 3 years ago.

I believe the equipment has a 30 minute power store (in case of power

cuts), so will 5 minutes be enough to encourage a re-boot?

Customer: replied 3 years ago.

I have followed your instructions, but the problem remains.

Expert:  *ElectronicsTech replied 3 years ago.
okay, try the redet for 35 minutes.
*ElectronicsTech and 3 other Electronics Specialists are ready to help you
Customer: replied 3 years ago.

I have discovered how to reset the whole system, and it has solved the

problem, so I'm going to rate you as 'OK', and thanks anyway.

Expert:  *ElectronicsTech replied 3 years ago.
That's great!
Thank you for rating my service positively.
Please let me know if you need any other assistance.
Thank you very much!