Hi, My name is ***** ***** i will be assisting you
please let me know that did you get a remote control with the unit
please follow the sequence i will list below
Turn on the unit.Press the INFO button on your remote control.
If the unit is in Shop Mode "Store Demo" or "Demo Mode" will appear momentarily in the middle of the screen. If this does not appear your unit is out of Shop Mode.
let me know if above sequence makes any change
OK Just going off to test it.
There is no Info button on SoundStand remote.
press the source button on remote
then check whata mode is it showing..and try to change it
if that does not work you may also try keeping the play\pause button held down for 5 secs to reset the mode
I have. After switching unit on the 'shop display mode ' appears and then you can select the different sources.
ok and when you change the source does the device work
ok..give me a moment..
let me check
did you try keeping the play\pause button pressed for 5 secs
Yes, but I can try again if you like.
also let me know if you see a menu button on your remote
If I switch the unit off, switch it on again the 'shop display mode' appears. If I then keep the play button depressed for 5+ seconds then switch off, nothing changes. Once the 'shop display mode' scrolls off I can use the unit normally, and no menu button on the sound units remote.
this shop mode does come up on most of the devices..mainly TV's and the set procedure is to try the buttons i mentione don remote
please try pressing the volume button down for 5 secs
does it show anything come up
press the mute and power button together
after that turn off and on
let me know the status
Well it looks as though I can't do anything about it, since it's only cosmetic and doesn't affect the functionality I'll live with it. None of the other suggestions affected it. Thanks anyway.
i am sorry but yes it seems to be a default power on mode for soundstand as i have cross checked with samsung official manuals and there is no mention of the shop mode
OK thanks for your help.
further they have listed that after turning on the soundstand you need to press source each time to select the source
you are welcome
do let me know if you need any other assistance
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thanks for choosing just answer