Hi, My name is***** am sorry to hear that happened. What is the approximate purchase date of the Samsung Tab?
have had it for about 6 months - this problem has only occured in the last couple of weeks
To back up your data and apps, follow these steps:
Power off the tablet.
Press and hold the Home button, the Volume Up button and the Power button. When you see the Samsung Galxy Tab 3 logo release only the Power button. Now you are in the Androyd recovery menu.
Use the volume keys to scroll and the Power key to choose.
Now select one by one:
- "Wipe data / factory reset"
- "Yes - erase all user data"
- "reboot system now"
Its late here now so will try tomorrow and get back to you to let you know if it worked
Having problems backing up data - tablet says sync not working at present - also when go to google email address there already so where do I type it in?
Looks like there is a problem with Google sync anyway! - http://forums.androidcentral.com/sprint-galaxy-note-2/279786-google-sync-error.html
Note: Verify Flight mode is turned off, if flight mode is on you cannot connect to a network.
There' s no problem with the wifi connection that is working fine as are all the other Google sync connections - only the app data sync isn't working - it has a red exclamation mark next to it and at the bottom of the screen it says "Sync is currently experiencing problems. It will be back shortly"