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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5487
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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My Samsung C410W laser printer (new) says there is a paper

Customer Question

My Samsung C410W laser printer (new) says there is a paper jam when there isn't and refuses to print
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
Customer:

Hi, My name is ***** ***** i will be assisting you

Customer:

please remove all paper from printer and turn off printer

Customer:

unplug power cord

Customer:

keep the ON button on printer pressed for 10 secs

Customer:

wait for 10 mins

Customer:

plug in power cord back in and turn on unit

Customer:

let me know if it still gives the paper jam error

Customer:

let me know the status and i will suggest further accordingly