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Hello Pamela! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Please make sure the ipad is not connected to a computer, then please do the following: press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.
Please let me know. Thank you,