It is fixed to the wall and I cannot get it down I'm afraid.
I have found the operating instructions: The model number is
I will definitely be asking for you help to reset it as this is not something I have attempted before. I will look at the instructions and get back to you.
I have been asked to rate this transaction but I do not regard it as over as the issue is still a live one.
Is that OK?
Regards ***** *****