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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5613
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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My new router has a red light over the internet except when

Resolved Question:

My new router has a red light over the internet except when my PC is on, but not when I try to use my Smart phone, or laptop, which I use for Skypeing. My previous router (AOL) was in the same place, and worked perfectly.
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
michelleclive :

Hi, My name is ***** ***** i will be assisting you

michelleclive :

let me know the make and model of the new router

Customer:

DSL-3680/TT

michelleclive :

ok so if i understand when your pc is on, the router works fine, but as soon as you turn off pc, the router flashes a red light

Customer:

Yes, that's right

michelleclive :

ok so when your pc is on, you are able to access internet over your laptop as well as smartphone, but once pc is off the internet access to these devices stops as well

michelleclive :

is that correct

Customer:

No, they still wouldn't connect to the internet. Are you able to remotely check the router? that was what I was hoping for when I started this. ,

michelleclive :

thanks so the router only connects to the pc, you are unable to access the internet through laptop or any other device

michelleclive :

do you have teamviewer installed on your pc

Customer:

Yes, that's right. No, I don't think I have teamviewer,

michelleclive :

ok..i will give you the link

michelleclive :

open this link and in page that opens click on start full version

michelleclive :

once installed let me know the id and password

Customer:

Thank you. ID591 405 152

Customer:

Password *****

michelleclive :

ok give me a moment

michelleclive :

please keep teamviewer open

michelleclive :

once you have opened it give me the new password

michelleclive :

dont close teamviewer window else i will not be able to connect

Customer:

6760

michelleclive :

ok

michelleclive :

you would get a trusted connection message

michelleclive :

if you get one click on a yes or ok

michelleclive :

please click on a smiley face below to rate my service

michelleclive :

you may click on a smiley below and click submit

michelleclive :

thanks for choosing just answer

michelleclive :

issue has ben resolved via remote access

michelleclive and other Electronics Specialists are ready to help you