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Hi, I am A. Stevens here to help with your question!
Are you able to clear the paper jam at this time?
Has this happened frequently?
This is the fist time this has happened and at this very moment I am trying to clear the paper jam manually.
Is this the exact model: http://www.dmsclearance.com/Shop/p-5951-Pro-Action-White-12-Sheet-Cross-Cut-Shredder-With-18-Litre-Waste-Bin.html
this the right model-yes
Yes, I think you are on the right track. I would just remove the unit from the waste bin and pull the jam through.
okay what is the most effective instrument to loosen the paper ?
Do you have some needlenose pliers?
Would probably be the best way to pull the paper out if it's really stuck.
no I've never heard of that-what they need to be very thin ?
sorry would they need to be the same width as the paper that I wish to disentangle ?
Something like this
presumably available in most hardware stores ?
With this tool you can get a good grip without tearing the paper.
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