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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 18130
Experience:  Over 16 years of experience in the Electronics and IT industries.
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In the last few days I am unable to make recordings of BBC1

Resolved Question:

In the last few days I am unable to make recordings of BBC1 Or BBC2 programmes. WHY?
Submitted: 3 years ago.
Category: Electronics
Expert:  Pete replied 3 years ago.
Pete :

Hi there,

Pete :

Can you view the channels, but not record them?

Pete :

If so, what type of recorder are you using? (e.g. media box or Sky box)

JACUSTOMER-pt6t8nfd- :

I cannot view the channels.It is absolutely blank.it .is media box

Pete :

Gosh, you have gone and rated my service as poor? :(

Pete :

Are you giving up on this already?

Expert:  Pete replied 3 years ago.
Norma,
You have already rated my service as BAD! :(
Please submit a high service rating if you wish to continue.
Thanks,
Pete.
Customer: replied 3 years ago.

Hi Pete

I apologise for the delay in relying but I have been out all day.

The reason I marked the reply as poor was I didn't find an answer. I have however solved the problem myself, I know not how, by clicking on various options. This has brought back all the BBC programmes. It remains a mystery to me how it happened in the first place. Do you have any views as I don't want it to happen again?

Many thanks, Norma.

Expert:  Pete replied 3 years ago.
Hi Norma,
I need to know the model of the box, and I also need a high service rating to continue assisting you, otherwise I get penalised.
Thanks,
Pete.
Pete and 2 other Electronics Specialists are ready to help you
Customer: replied 3 years ago.

My DVD recorder is a Samsung SH 893M.

Thankuou.

Expert:  Pete replied 3 years ago.
Thanks,
There have been several recent changes in the digital BBC signals being broadcast in certain areas of the UK.
Some equipment will need to be retuned to pick up these channels correctly again.
If you haven't already done so, try retuning the box and let me know if that helps.
Customer: replied 3 years ago.

There is nothing more to say. I managed to solve the problem myself but it was interesting to know there had been recent changes to digital BBC. How was I to know that? I will contact you again if need be but thank you anyway.