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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9384
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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SM-T530 tablet stuck - only thing that works is power/screen

Resolved Question:

SM-T530 tablet stuck - only thing that works is power/screen on and off - can't restart it or anything else. Any ideas please??
Submitted: 2 years ago.
Category: Electronics
Expert:  *ElectronicsTech replied 2 years ago.
Hi,
My name is***** will assist you.
I am sorry to hear that happened.
This sounds like the firmware has glitched, you will need to do a restore. Please follow these steps>With the device turned off, press and hold the Volume Up key.

While holding the Volume Up key, press and hold the Power key.

Release both keys when the Recovery Booting message is displayed in the top left corner and the Galaxy Tab 3 logo appears.

Press the Volume Down key to scroll to wipe data/factory reset.

With wipe data/factory reset highlighted, press the Power key

Press the Volume Down key to scroll to Yes --delete all user data, and then press the Power key.
Once the wipe is complete, press the Power key to select reboot system now.
The master reset is now complete. The device will restart.
Then you can sign back in with google to restore your data.
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Please let me know if you need any other assistance.
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Thank you very much!
Customer: replied 2 years ago.

Device is on- can only turn screen off (and on) with the power off button, so your solution above only switches the screen on! Also, it's a Galaxy TAb 4... any more ideas please?

Expert:  *ElectronicsTech replied 2 years ago.
okay, try this press and hold the power button for 30 seconds. That should soft reset the tablet. If it doesn't or if the tablet is still glitched you can do this with it powered on> follow these steps> press and hold the Volume Up key.

While holding the Volume Up key, press and hold the Power key.

Release both keys when the Recovery Booting message is displayed in the top left corner and the Galaxy Tab 3 logo appears.

Press the Volume Down key to scroll to wipe data/factory reset.

With wipe data/factory reset highlighted, press the Power key

Press the Volume Down key to scroll to Yes --delete all user data, and then press the Power key.
Once the wipe is complete, press the Power key to select reboot system now.
The master reset is now complete. The device will restart.
Then you can sign back in with google to restore your data.
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9384
Experience: I have over 15 years experience as an electronics repair and troubleshooting technician.
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