Can you provide some additional information on this problem;
On what device or system is your identity blocked?
A PC using Windows Vista and AVG security.
Pete- I haven't had any 'service'yet-, merely a request for more information and that some 10 hours after my original query- actually 20 hours because your 'answer' arrived in the middle of the night (UK time)!
Sorry for the delay, but your question was a little cryptic :)
Can you give me the exact error message that you are seeing?
If you could attach a screenshot using the paperclip icon, that would be great