Yes, the feed makes a difference.
If changing the Zoom setting on the TV does not help, then you will need to adjust the picture settings on the Virgin cable box.
If you have a TiVO box:
If you need any further assistance, just let me know!
Best, Pete :)
I don't have TiVO, and the actual routine was slightly different, but your advice helped me fix an issue with which I've been putting up for years. Picture looks a bit "tall" now, but that's probably jus because become used to it being "stretched" in the past.
Thanks heaps, great advice and well worth the money!