How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask michelleclive Your Own Question
michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5640
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
26798893
Type Your Electronics Question Here...
michelleclive is online now

error message when trying to print from laptop. will print

Customer Question

error message when trying to print from laptop. will print copy
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
Customer:

Hi my name is ***** ***** i will be assisting you today.

I am sorry to hear that you are facing problem with printing.

Customer:

please tell me the error you get when you try to print.

Customer:

the error on the computer screen and the error on the printer too..

JACUSTOMER-1fewehmi- :

print setup looks correct, but will not print from computor just states "error state"

Customer:

Please tell me the printers make and model number and how is it connected to the computer is it via usb or wireless.

JACUSTOMER-1fewehmi- :

message again printer in error state

Customer:

Please tell me the printers make and model number and how is it connected to the computer is it via usb or wireless.

JACUSTOMER-1fewehmi- :

esp1-2+1576 EK 994CC9BB connected network SSID:ssid wireless connection

Customer:

Thank you for the info

Customer:

is it connected to a Mac computer or a windows pc and if windows then please tell me the windows version.

JACUSTOMER-1fewehmi- :

windows 8.1

Customer:

do you have the installation manual

JACUSTOMER-1fewehmi- :

yes

Customer:

turn off the printer power

Customer:

click on start button on the comuter and select search

Customer:

type in add remove you will see an icon add remove program click on that and it will open a list of installed programs on your computer

Customer:

look and search for kodak esp in the list

Customer:

single click on it to highlight and then uninstall it.

Customer:

once removed reboot the computer

Customer:

turn the printer on this time and install the kodak printer software

Customer:

it will ask you what type of connection you want usb or wifi select wifi and follow the installation steps to complete.

Customer:

once finished you are all set to print on wifi.

Customer:

i see you are offline incase you find any problem let me know i will be available to help you online.

JACUSTOMER-1fewehmi- :

willstill not print from computor

Customer:

if you want i can do a remote access and fix the printer to print on wifi let me know.

JACUSTOMER-1fewehmi- :

please

Customer:

Remote service will be an additional service to your existing question.

Customer:

Click here


Customer:

install teamviewer and once done you will see "Your ID" with 9 digit and "password" 4 digit id let me know that and i will be able to get connected and will fix the printer on wifi.