Hi my name is ***** ***** i will be assisting you today.
I am sorry to hear that you are facing problem with printing.
please tell me the error you get when you try to print.
the error on the computer screen and the error on the printer too..
print setup looks correct, but will not print from computor just states "error state"
Please tell me the printers make and model number and how is it connected to the computer is it via usb or wireless.
message again printer in error state
esp1-2+1576 EK 994CC9BB connected network SSID:ssid wireless connection
Thank you for the info
is it connected to a Mac computer or a windows pc and if windows then please tell me the windows version.
do you have the installation manual
turn off the printer power
click on start button on the comuter and select search
type in add remove you will see an icon add remove program click on that and it will open a list of installed programs on your computer
look and search for kodak esp in the list
single click on it to highlight and then uninstall it.
once removed reboot the computer
turn the printer on this time and install the kodak printer software
it will ask you what type of connection you want usb or wifi select wifi and follow the installation steps to complete.
once finished you are all set to print on wifi.
i see you are offline incase you find any problem let me know i will be available to help you online.
willstill not print from computor
if you want i can do a remote access and fix the printer to print on wifi let me know.
Remote service will be an additional service to your existing question.
install teamviewer and once done you will see "Your ID" with 9 digit and "password" 4 digit id let me know that and i will be able to get connected and will fix the printer on wifi.