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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 4674
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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error message when trying to print from laptop. will print

Customer Question

error message when trying to print from laptop. will print copy
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
Customer:

Hi my name is ***** ***** i will be assisting you today.

I am sorry to hear that you are facing problem with printing.

Customer:

please tell me the error you get when you try to print.

Customer:

the error on the computer screen and the error on the printer too..

JACUSTOMER-1fewehmi- :

print setup looks correct, but will not print from computor just states "error state"

Customer:

Please tell me the printers make and model number and how is it connected to the computer is it via usb or wireless.

JACUSTOMER-1fewehmi- :

message again printer in error state

Customer:

Please tell me the printers make and model number and how is it connected to the computer is it via usb or wireless.

JACUSTOMER-1fewehmi- :

esp1-2+1576 EK 994CC9BB connected network SSID:ssid wireless connection

Customer:

Thank you for the info

Customer:

is it connected to a Mac computer or a windows pc and if windows then please tell me the windows version.

JACUSTOMER-1fewehmi- :

windows 8.1

Customer:

do you have the installation manual

JACUSTOMER-1fewehmi- :

yes

Customer:

turn off the printer power

Customer:

click on start button on the comuter and select search

Customer:

type in add remove you will see an icon add remove program click on that and it will open a list of installed programs on your computer

Customer:

look and search for kodak esp in the list

Customer:

single click on it to highlight and then uninstall it.

Customer:

once removed reboot the computer

Customer:

turn the printer on this time and install the kodak printer software

Customer:

it will ask you what type of connection you want usb or wifi select wifi and follow the installation steps to complete.

Customer:

once finished you are all set to print on wifi.

Customer:

i see you are offline incase you find any problem let me know i will be available to help you online.

JACUSTOMER-1fewehmi- :

willstill not print from computor

Customer:

if you want i can do a remote access and fix the printer to print on wifi let me know.

JACUSTOMER-1fewehmi- :

please

Customer:

Remote service will be an additional service to your existing question.

Customer:

Click here


Customer:

install teamviewer and once done you will see "Your ID" with 9 digit and "password" 4 digit id let me know that and i will be able to get connected and will fix the printer on wifi.

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