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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9252
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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Earlier today I deleted 4 years worth of sent emails - I do

Customer Question

Earlier today I deleted 4 years worth of sent emails - I do not think that I permanently deleted them - but when I have gone back to my computor there are only a very small number of mails in the recently deleted box!
How can I recover the deleted emails that I earlier deleted?
Submitted: 2 years ago.
Category: Electronics
Expert:  *ElectronicsTech replied 2 years ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
Which email provider do you use? yahoo, gmail, hotmail, outlook, etc.......
Customer: replied 2 years ago.

AOL 9.7

Expert:  *ElectronicsTech replied 2 years ago.

Make sure that you are signed on to AOL Desktop then On the Mail menu, click Recently Deleted Mail. If it is not there then look in the saved on my pc folder

3. Click the email you want to restore, and then click Restore.

Customer: replied 2 years ago.

I already did that earlier - it only recovered a very small amount - funny enough though when I tried again it kind of flashed up very quickly a lot more (split second only) and then very quickly reverted to the same very small number again which I have already recovered.

Expert:  *ElectronicsTech replied 2 years ago.

That is strange, try this please> sign out of AOL Desktop then sign back in, then look in the saved on my pc folder

Then go to recently deleted right click and choose refresh list.

Try this also>and place a check in the select box and then click Restore.

graphic



Customer: replied 2 years ago.

I went to my pc folder - there is nothing there

then went to recently deleted when I right click on it nothing comes up

If I go to READ RESTORE there are very minimal emails - about 4 emails which are very recent

Customer: replied 2 years ago.

when I highlight the recently deleted the right click brings nothing up hence I cannot refresh list

Expert:  *ElectronicsTech replied 2 years ago.
okay, try going to the Trash folder:

1. In the left panel, click the Trash folder.

2. Determine whether the message that you're looking for is in this folder.

3. If you find the email in your Trash folder you can still restore it. Click the box next to the email, click the Action drop-down menu, and then under "Move To", click where you'd like to move the message to.


Then try going to *Advanced* tab on your AOL Mail Settings for your mailbox and email. Then in the *Mail Settings* check and see of you have the permannetly delete option selected and also if 0there is a time limit for deleted folders to remian in the trash folder.
Customer: replied 2 years ago.

There is no trash folder on AOL 9.7 on my desktop. Only delete.#

I am looking for more than one email possibly quite a few -

cant find the action drop down box either

On advanced settings which I found there is no permanently delete option to select

Expert:  *ElectronicsTech replied 2 years ago.
Okay, you can try this also. Sifn out of your AOL desktop, then reboot your computer and sign back in, then check the recently deleted file.

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