How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask michelleclive Your Own Question

michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5250
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
26798893
Type Your Electronics Question Here...
michelleclive is online now

my printer is not working properly. when I send a page to print

Resolved Question:

my printer is not working properly. when I send a page to print all I get is a series of dotted lines. I have run all the checks and am told everything is alright.
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
michelleclive :

Hi, My name is ***** ***** i will be assisting you

michelleclive :

please let me know the make and model of the printer

Customer:

my printer is an Epson S22

michelleclive :

ok and what is the operating sytsem on your computer

michelleclive :

is it windows or macosx

Customer:

windows

michelleclive :

ok..

michelleclive :

which version

michelleclive :

is it xp, vista, windows 7 or 8

Customer:

7

michelleclive :

click start...devices and printers

michelleclive :

right click on the epson printer icon

michelleclive :

click printer properties

michelleclive :

then click on print test page

michelleclive :

let me know if a test page prints fine or gives a dotted print

Customer:

it has only printed the windows logo in the top left hand corner

michelleclive :

ok..how is printer connected usb or wifi

Customer:

usb

michelleclive :

please turn off printer and unplug power cord of printer

michelleclive :

now keep the ON button on printer pressed for 10 secs

michelleclive :

wait for 2 mins

michelleclive :

plug in power cord and turn on printer

michelleclive :

try to print the test page again and let me know if there is any change or still gives a partial print

Customer:

have done

michelleclive :

ok so is it printing a complete page or just the windows logo

Customer:

sorry, I have memory problems, how do I select test page

michelleclive :

click start..devices and printers

michelleclive :

right click on printer icon..printer properties

michelleclive :

print test paqge

michelleclive :

test page

Customer:

thank you test page has printed out as before

michelleclive :

ok...

michelleclive :

in that same printer properties window from which you printed a test page

michelleclive :

do you see an adavnced or maintainence tab on the top

Customer:

there is an advanced tab

michelleclive :

click on it

michelleclive :

under that tab do you see an option for head cleaning

michelleclive :

or deep clean

Customer:

not there

michelleclive :

ok

michelleclive :

please click start..right click computer..properties

michelleclive :

let me know if windows 7 is listed as 32 or 64 bit

Customer:

64 bit

michelleclive :

ok

michelleclive :

do you have the printer disc with you

Customer:

no, we didn`t have a printer disc my son managed to load it. this was about 2 years ago and the printer has worked fine up to this morning.

michelleclive :

ok...we can try a reinstall of the prinrer

michelleclive :

please unplug the usb cord of printer from computer

michelleclive :

let me know once done

Customer:

unplugged

michelleclive :

ok now click start..contrkol panel..programs and features

michelleclive :

in the list of programs let me know if you see any listing for epson printer

Customer:

yes I have Epson s22 with the word uninstall next to it

michelleclive :

ok..please uninstall it

michelleclive :

let me know once done

Customer:

printer deleted

michelleclive :

ok

michelleclive :

now you need to restart computer..you can reopen this chat from just answer email by clicking on view answer

michelleclive :

let me know once you have restarted

Customer:

I have restarted

michelleclive :

ok ..now plug in the printerusb cord

michelleclive :

it will automatically detect and install the printer

michelleclive :

once it gives a message device ready to use let me know

Customer:

what is the printersub cord

michelleclive :

the usb cord of the printer that connects the printer to computer

michelleclive :

i told you to disconnect it before uninstalling

michelleclive :

did you do that

Customer:

I have put in the printersub cord but nothing is happening

michelleclive :

click start..devices and printers

michelleclive :

do you see the epson printer icon

Customer:

subchord plugged in nothing happening

Customer:

nothing is happening

Customer:

I do

michelleclive :

right click on printer icon..printer properties

michelleclive :

print test page

Customer:

have gone into printer properties but print test page is not shown

michelleclive :

would it be fine if i remote access and check the settings myself

Customer:

ok.

michelleclive :

do you have teamviewer installed on your computer

Customer:

I do not think so.

michelleclive :

youcan download and install it by clicking here

michelleclive :

\in the page that opens click on start full version

michelleclive :

save and run the file

michelleclive :

once installed let me know the id and pswd

Customer:

id: ********* password: 8z53bj

michelleclive :

can you type the id again please

Customer:

970 514 834

michelleclive :

ok

michelleclive :

issue resolved via remote acess

michelleclive :

you may click on a smiley face below and click submit

michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5250
Experience: Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
michelleclive and 2 other Electronics Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eng. Andres

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    Technician

    Satisfied Customers:

    1
    ASET Electronics
  • http://ww2.justanswer.com/uploads/ET/eter/2016-7-21_174524_pete.64x64.jpg Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    795
    Over 16 years of experience in the Electronics and IT industries.
  • http://ww2.justanswer.com/uploads/SH/ShahidSony/2013-9-1_3122_Shahidb1a.64x64.jpg Shahid's Avatar

    Shahid

    Technician

    Satisfied Customers:

    611
    I have been repairing electronic gear since 1993 as a qualified Sony tech
  • http://ww2.justanswer.com/uploads/SE/SelectTronix/2013-12-28_22514_clrepair.64x64.jpg Carl L's Avatar

    Carl L

    Technician

    Satisfied Customers:

    68
    13+ Years of Computer and Electronics Experience. Current Company Owner as an IT Specialist in FL.
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    8
    USAF trained; currently teaching electronics for the DoD.
  • http://ww2.justanswer.com/uploads/SI/simitpatel/2013-8-22_6857_simit.64x64.jpg simitpatel's Avatar

    simitpatel

    Customer Service

    Satisfied Customers:

    6
    I have 10 years working with electronics.
 
 
 

Related Electronics Questions