Hi my name is ***** ***** i will be assisting you today.
If you do not have the wps button no problem i will walk you through to get the speakers connected to the existing network
let me know when you are online
I am here now
turn on the speaker
Go to Wi-Fi settings on the computer
it will list all the available devices
Select “AllPlay XXXXXX_AJ” to connect to the speaker
let me know once done
I have an iMac how do i get to wifi settings?
do you see a wifi icon under network settings
how do I get network settings?
Click the AirPort icon in the system tray in the top right corner of your iMac’s screen to display the AirPort menu. The AirPort icon looks like a stacked series of convex lines forming a wedge shape.
Verify "Turn Airport Off" appears on the AirPort menu. If it does not, click “Turn AirPort On” to activate your iMac's Wi-Fi connectivity.
Click the AirPort icon again and click the name of the network you want to join.
Enter your Wi-Fi network password, if prompted. Press the “Return” key to connect your iMac to a Wi-Fi network.
The computer is showing the panasonic network on its list of networks, so how do I divert the music?
you need to select the network and then you should get an option to connect
it said something about having to download a panasonic music streaming app but it is not available on my iMac it is only available on my iPhone, and my iPhone can't find the all play network
so if i understand the app is there on your iphone but the speaker in not visible in the list of available devices for you to connect
yes. and i would rather the speaker connecting to my iMac than my iPhone as i don't always have my iPhone on me
did you get a remote with this speaker
not that i am aware
on your iphone, turn on wifi. then check under list of available networks what all is listed
can you list whatever comes under choose network
the only things that are coming up are the home internet and the printer
i'm beginning to thing that the speaker can only be connected to one device and as it currently thinks that it is connected to the iMac it won't connect anywhere else? i think this could be the case
is that the case? I'm not sure if it is much use if it can only be connected to my phone
ok on the speaker do you see the three lights
now let me know the middle light
is it blue or red
ok i have done the re boot of the speaker and now my phone has recognised it, however it is saying it is unable to join to the network
redo the steps on the phone
turn off wifi
then turn on wifi
then try to connect
i did, and it was appearing to work, i typed in the password ***** it then at the very end said unable to connect after having briefly connected and now the signal has gone again.
what is the middle light on the speaker
blue or red
the network light i mean
ok..it seems the connection drops
we need to reestablish the connection between the 3 devices
that is the iphone, the router and the speaker
you need to turn off all 3 of them and then turn on router first...once its on then turn on iphone, once its connected to wifi network then tunr on speaker
it connected again, and i got the box that says you are connected! your network connection may be lost shortly. please make sure that you have the panasonic music streaming app installed on your mobile device to begin streaming music
i do have it installed, but i lost the connection before i got a chance to use it.
open the music streaming app
now select a track you wish to play
then under select speaker, instead of iphone, goto air play and panasonoic speaker should come up
no it doesn't, the speaker is there and it says cannot play
so the speaker is showing up in the app now but it will not play
yes. it shows up and then disappears again though. and it still won't play
this still isn't solving the problem of me playing it from my iMac though
yes i know i am just trying to figure out why its dropping the connection
ok on your imac is the speaker getting listed as available device to connect with
no not any more
not since it has connected with my phone
ok..if you disconnect from phone then does it show up
i'm not connected from my phone.
please go to wifi icon on your imac and search for available devicezs
does the speaker show up
and the led light on speaker is blue
ok give me a minute please, its strange that its dropping connection
Turn the speaker off and after a minute turn it on.If the network indicator is blinking in blue and red, proceed to the next step after the blinking stops.Touch and hold power button.
The operation indicator (amber) starts to blink.While continuing to hold power, touch [-WPS].The mode indicator (amber) blinks 4 times.
once done try connecting again on imac
check if the speaker comes up listed as available wifi device
after turning it back on it just goes straight to the blue light, not blinking
ok..follow the rest of the steps
yep i have done, i have already tried this twice though
it is now blinking again blue and red
hold power button pressed and -wps button pressed down together
ok red and orange lights blinking
does it flash amber 4 times
so right now it has stopped flashing
no its still flashing
or any lights still flashing
one light is red, one is orange and they are still flashing at the same time
unplug the power cord of the speaker and connect it back after 2 minutes
once turned back on , let me know if any lights flash or it comes on to normal ready mode
its not turning on at all now
ok..this is what i suspected
as per the led flashes that showed up during the sequence it indicated an internal error
this is a new unit..am i correct
i would suggest to get the speakers exchanged with another one as there is an internal fault with the wifi module of this speaker
it seems to drop the connection
further after dropping the connection the led light stays blue which means that its not updating the wifi status
i would therefore suggest you to get the speaker replaced
let me know if you have any questions
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