Hi, My name is ***** ***** i will be assisting you
please follow the below steps
press the home button...then press the setup button(it has icon of tools)
then maintainence...then ink cartridge replacement
When pressing home button it comes up as an invalid operation and will not let me proceed further.
then open the scanner cover and check if you are able to change the cartridge
ok..please turn off unit and unplug power cord
No cannot change cartridge. This is first time set up and am unable to insert cartridges as per original question
I have unplugged poer cord
now keep the ON button on printer pressed for 10 secs..wait for 2 mins
plug in power cord and turn on unit and check
I have done as requested but the ink cartridge holder has still not moved across.
press the ink button
does that move the cartridge holder
Where is the ink button on this model
I have pressed the Colour and Black and white buttons . No success
turn off unit and try to manually slide the carraige
does it move freely ro seems to be stuck
does it move freely or seems to be stuck
I have tried to manually slide it to the left but it will not move!
this is a new printer
is that right
the carriage seems to be locked
this could happen due to a spring getting stuck
Is it possible to unlock it.
this could have happened while transporting the unit
yes there is a way to unlock it
I have checked all blue tape has been removed.
try it carefully so as to not damage anything as that will void the warranty cover
just below the carriage do you see a white plastic tab that is spring loaded
you need to push it outwards towards yourself
do this gently
once done try moving the carriage
No sorry. This has not worked
did you see the spring
No. Am I supposed to be looking under the ink cartridge holder?
under the cartridge holder
I have tried pulling towards me the small white tab under the cartridge holder .It seems attached to a spring but I cannot see it.
dont force it
if it breaks it will void the warranty cover
as its new and spring has got jammed, i would suggest to return this unit and get it exchanged for a new one
stress for an exchange..if they do not agree to it, then also you can get this jam cleared through a service of the unit free of cost under warranty
i will not suggest further steps as that will void the warranty cover
I assume I have correctly installed this machine so far.
i hope you understand that in case of jams i can suggest how to clear it but cannot get it fixed in case of internal jam
yes you have
its not your fault
this may have happened due to incorrect handling when the unit was transported
the spring might have got a jerk and got stuck
we could use a screwdriver to remove it but then 1 year warranty cover will get void...so i would suggest to get this unit exchanged
let me know if you have any questions
I will contact supplier and arrange exchange hopefully.
thanks for your understanding
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