Hi my name is ***** ***** i will be assisting you today.
is the tv connected to the internet?
Yes TV is connected to Internet
are you able to browse to the internet fine.
Yes can access Google and ITV web site
do you have any security application installed on the tv
like 360 security or norton
I don't think so
Try to open this link on the tv and click on the install now button
let me know the exact error you get
I am not by the TV now , but thank you for the link , I will try it later
This is the correct link to download try the link and if you find any problem reply back and i will be glad to assist you further.
Please click on the smiley below to rate my service and you can get back to me from justanswer email if you have any question.