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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5753
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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Dear Sirs, Please can you advise me if it is possible to

This answer was rated:

Dear Sirs,
Please can you advise me if it is possible to watch "ITV Player" on a Panasonic Viera TX-L42E6B smart television.
When I click on the play button, I get a message saying that Adobe Flash Player needs to be enabled or updated.
When I try to update, I get an error message saying unable to update Adobe Flash Player.
Thank you for your time,
Best regards,
James Collett
(*****@******.***)
michelleclive :

Hi my name is ***** ***** i will be assisting you today.

michelleclive :

is the tv connected to the internet?

Customer:

Yes TV is connected to Internet

michelleclive :

are you able to browse to the internet fine.

Customer:

Yes can access Google and ITV web site

michelleclive :

do you have any security application installed on the tv

michelleclive :

like 360 security or norton

Customer:

I don't think so

michelleclive :

Try to open this link on the tv and click on the install now button

michelleclive :

let me know the exact error you get

Customer:

I am not by the TV now , but thank you for the link , I will try it later

Customer:

Thanks

michelleclive :

This is the correct link to download try the link and if you find any problem reply back and i will be glad to assist you further.

Customer:

Thanks

michelleclive :

Please click on the smiley below to rate my service and you can get back to me from justanswer email if you have any question.

michelleclive :

Thank you.

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